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Troubles processing Neocash orders

Posted by Hydrogen, 31 October 2012 · 427 views

bugs neocash store
In our billing system, we have transactions and invoices. Invoices wrap transactions so that you can have multiple transactions within one invoice. Recently, we have been seeing some neocash orders get stuck while processing. All of these invoices have had just one transaction within them. After the user pays for their item, the transaction is marked as paid but the invoice is still left pending. I know of at least 8 neocash card sales that suffered from this issue. This was very confusing for the user and very embarrassing for Neocodex. We pride ourselves in the quality of our service so when we say that neocash orders are delivered instantly and they are not, that's something to be taken really seriously. In all situations where this affected a member, we sent them a PM explaining the issue and manually approved the invoice so that they would get what they paid for. It just wasn't instant.

Today, with the help of the support team at Invision Power Services, we think we've finally figured out what the problem was. Back in late August, we blogged about how we had implemented the immediate neocash delivery system. As it turns out, the code for this system had a slight bug in it. At certain points in a program, things can go horribly wrong and the program needs to catch those states and handle them correctly. That's a great idea except when the code to handle the problem ... has a problem :p. That's what happened here :p.

We believe we have fixed the issue now so all transactions should be working properly again. This issue only affected a few users out of the many that purchase from us and we contacted each of them right away to work with them in getting them what they paid for. However, we wanted to let you know what was going on in case you were curious :).

As always, if you have any questions or concerns, please feel free to contact us by PM or by email at [email protected]



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