1
No not really
My macbook pro's trackpad is broken and the apple care warranty ran out. I have a 3 year plan from mac mall for service net, but I just called and my last name brings up the wrong people, and my computers serial number isn't in the system. We didn't get a contract or anything because we bought it though mac mall, so there's no contract number to provide. So, service net can not fix my computers trackpad. It's not a large issue I mean, the trackpad works nearly all of the time except for a few instances here and there when the mouse will do whatever the heck it wants. If this was my HD again, yes, I'd be mad they can't find anything on the warranty that cost $200 or so. But a trackpad that works nearly 95+% of the time, is just fine with me. Nothing major is broken on my laptop, so the fact they can't find my warranty isn't really that big of a deal to me. My mom keeps telling me to get them to fix it, and now she went and called them but they can't find anything with the info we can provide, and we're missing some info as well, so it's going to go the same way. If something major was broken, I'd understand her actions, but this is really quite miniscule.
My macbook pro's trackpad is broken and the apple care warranty ran out. I have a 3 year plan from mac mall for service net, but I just called and my last name brings up the wrong people, and my computers serial number isn't in the system. We didn't get a contract or anything because we bought it though mac mall, so there's no contract number to provide. So, service net can not fix my computers trackpad. It's not a large issue I mean, the trackpad works nearly all of the time except for a few instances here and there when the mouse will do whatever the heck it wants. If this was my HD again, yes, I'd be mad they can't find anything on the warranty that cost $200 or so. But a trackpad that works nearly 95+% of the time, is just fine with me. Nothing major is broken on my laptop, so the fact they can't find my warranty isn't really that big of a deal to me. My mom keeps telling me to get them to fix it, and now she went and called them but they can't find anything with the info we can provide, and we're missing some info as well, so it's going to go the same way. If something major was broken, I'd understand her actions, but this is really quite miniscule.
well I guess $90 isn't terrible but thats still a pain. Hopefully they'll find your warranty info or something!
I've heard of people having this problem and making an appt at the 'genius bar', going into an apple store and then them fixing it for free. Even out of warranty, at least 2-3 people have separately told me they were able to get it fixed free of charge.
So I'm wondering if you could possibly do that? dunno if you've tried yet, or if you have an apple store with you, but its worth a shot?