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Account Recovery Ticket Guide

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#26 Nymh

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Posted 27 September 2011 - 12:03 PM

Great guide +rep!
I really need to make a word doc. I started one, just never finished it.

#27 Tomo

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Posted 24 October 2011 - 07:39 PM

Neat guide! I'll test this out sometime this week.

#28 Musician

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Posted 24 October 2011 - 08:54 PM

Thank you for the awesome guide! I'm going to start collecting that information, just in case...

#29 fallendevilz

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Posted 01 November 2011 - 04:33 AM

Well, I wish I'd seen this a month or so ago, before my main was Iced for SS'ering.. I just pleaded my heart out to them on the ticket, and will wait lol.
Great guide though, will use this for my new account.

#30 Stitches

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Posted 02 December 2011 - 04:39 PM

Thank you for this guide! I read it and then screenshotted most of my account info literally less than a week before my main was iced. I cannot tell you how much that came in handy - I was able to make a detailed list of exactly what NC items I'd purchased and when, everything in my closet, and info from my user look up. There was some stuff I was still missing like stocks and detailed gallery and SDB lists but not kidding I spent over three hours putting a ticket together (then had to do it all over again when the fucking support system glitched, gg tnt). I was careful in the explanation to be extremely professional and give reasons for why my account may have been iced by mistake (I legitimately don't know what it was exactly because the reason was really vague), so we'll see what happens...

tl;dr SCREENSHOT YOUR SHIT, just like the guide says. Saves so much trouble.

#31 March

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Posted 03 January 2012 - 10:24 AM

Let me just thank you so much for this guide, I kept a record of all this stuff and I'm sending in a ticket now, hope I get my main back!!

#32 Yung

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Posted 24 January 2012 - 03:02 AM

Bumping to bring this thread up to current guides. This is extremely useful especially considering all of the issues with so many accounts being iced recently.

#33 Strategist

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Posted 24 January 2012 - 03:18 AM

This should be stickied IMO

#34 Irradium

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Posted 24 January 2012 - 11:54 AM

This should be stickied IMO

I thought it was - seemed strange not to, considering how useful it is.

#35 cibomatto

  • 52 posts

Posted 26 January 2012 - 02:07 PM

What do you guys tell them to get your account back ?

The details part I can do, but I don't know what to say in mine /:

(I bought NC, and one of a seller offsite sold me some coming from an active account)

#36 namida

  • 64 posts

Posted 06 February 2012 - 03:16 PM

This is a great guide! Ive never been frozen but this guide will be very useful if it ever happens.

I'm curios what I shouldn't do so I don't get frozen.

1. I know you can only have 5 accounts...so i don't have extras. I made some a few years ago but my old yahoo account got hacked and i lost the password list for those old accounts ...i hope they don't come back to haunt me.
2. I don't talk dirty, I don't offer candy to little kids and invite them to my house...not even virtual ones...cuz i got a warning i will be frozen if I do that...i had just furnished my old neohome some years back and i invited one of the neofriends to see my virtual furniture. ...it seems it was a bad idea. I probably got reported by a concerned mother.
3. i don't scam...i got scammed once it wasn't nice (fool me once shame on you)

#37 GarenaMaster

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Posted 09 February 2012 - 03:05 AM

didnt work... its not working guys

#38 Galadriel

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Posted 09 February 2012 - 04:12 AM

didnt work... its not working guys

This a guide on how to improve your chances of getting your account back...

#39 Strategist

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Posted 09 February 2012 - 04:22 AM

This a guide on how to improve your chances of getting your account back...

Which he obviously didnt read through before posting.

#40 Deek

  • Banned from trading - Do not trade!

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Posted 15 June 2012 - 12:54 PM

My main just got frozen. Hopefully this will work. Wish me luck!

#41 TheNetherlands

  • 5 posts

Posted 26 September 2012 - 05:09 AM

After an account was found to be cheating on the flash games, (forgot about np ratio day) would it be possible to get it back?
I mean, what could I say in defense?

#42 Mew

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Posted 26 September 2012 - 05:54 AM

After an account was found to be cheating on the flash games, (forgot about np ratio day) would it be possible to get it back?
I mean, what could I say in defense?

Not sure, I've never had an account frozen for cheating on flash games.
I assume you were SS'ing?
Anyway just got one of my accounts back thanks to this guide. ;)
So don't give up hope just yet.

#43 Flapdragon

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Posted 30 September 2012 - 10:34 AM

Thanks a lot for making this guide.

#44 SweetHoney

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Posted 05 October 2012 - 05:42 PM

I'd like to put in my two cents. A few months back a neo user neomailed me telling me we talked about me taking her account and even sent me the password for it. I neomailed back saying I don't know her and I wasn't interested as I'd get into trouble with Neo. Then bam I was thrown out of my account, I freaked when it said "Frozen for protection" but was more at ease though that it was possible to get it back.

I remember reading this topic awhile ago and when I did started jotting down my Neocash card numbers (down to every detail to redeemed date), neofriends and more. I went in to submit a ticket, within a day or so I got a response with a new password. I was really relieved I changed my password to something harder (just incase) as well as setting the birthdate prompt.

So thanks for this it helped me out =)

#45 derbygirl12

  • 10 posts

Posted 16 October 2012 - 06:41 AM

going to throw my 2 cents in here as well: definitely have some patience. i had an account frozen and it took about 6 months to get it back, but i did. TNT took very long to respond and then it was a back and force conversation that stretched out for over a month before they finally returned it to me. so if you follow this guide and can preoccupy yourself in the meantime, i'm sure you have a great chance of getting it back

#46 Natsu

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Posted 31 October 2012 - 10:05 AM

Thanks lol, hopefully I get my account back ;o!

#47 Cydonia

  • 15 posts

Posted 11 November 2012 - 08:02 AM

Imma try it and see if I can get my '99 account unfrozen. Yeah, thanks!

#48 Coarse

  • 14 posts

Posted 12 November 2012 - 02:43 AM

Hmm, I'll try this over the weekend to get my real old account unfrozen. Hopefully I'll get it back.
Also, thanks for the guide. :D

#49 Tori50

  • 10 posts

Posted 15 December 2012 - 10:28 PM

Thank You, very helpful :)

#50 nelzkills

  • 2 posts

Posted 25 December 2012 - 04:43 PM


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