I want to make this announcement to clear up the best ways to contact staff about various board issues and what our respective roles are on the site. This has been a huge problem for us lately, as many inquiries are not being dealt with efficiently as a result of them not reaching the right people.
These are the staff on the board that you can contact about various issues: http://www.neocodex....-current-staff/. There are moderators, programmers, and administrators. Each have their own special importance on the site.
As you can see, we have a moderating staff of four people (five if you include Waser Lave, who handles certain moderation tasks like scamming investigations). They volunteer their time to enforce the forum's rules, positively enhance the community for everyone, and answer general inquiries about the site.
Because we have a team who is dedicated to this, administrators who receive requests to investigate specific board rule violation/conflicts will delegate this to the moderation team by creating a report ticket. This creates a discussion area about the report, that all staff are free to comment on and build consensus to take a specific action on the report. Administrators rarely decide on their own what to do about a board violation, so directly PMing me about something is not always best action to take if you want something dealt with quickly, unless it's a very blatant violation like someone spamming lots of porn or something.
If you have any rule violations to report, please push the "Report" link on the post you want to report. This will automatically make a report ticket and discussion area where we will discuss the issue. It will save me some time moving the issue down to the moderators.
What you should PM me (and Pyro) directly about though is:
- If you have any issues with the moderating that's been happening, or if you are dissatisfied with the action performed on your report. We act as the supervisors for the moderating team and if any issues arise with them, we need to know about it.
- Any problems with ranks, or permissions, or payment issues.
- Since we act as programmers as well, technical issues with the programs -- though these I have been leaving unread as a reminder to look into them as soon as I can, so don't take it personally if you don't receive a response immediately
- Website emergencies
Over the last couple years, Neocodex has grown a ton. I would love to be able to deal with everything, but if I have to put too much energy into other issues than the ones I should be dealing with, the entire site suffers as a result because the stuff admins are supposed to be doing just doesn't get done. Sometimes, I dislike checking my PMs because I know that it will be full of stuff that I have no interest in looking into, and I know that my backlog of ~20 unread PMs is not getting any smaller. The phrase for this is "feeling burnt out".
Thanks!
