15 replies to this topic

[Nothingtown]

since the change to jumpstart...has anybody found an increase in speed or success of ticket response?

 

or is all still the same wait a few years get no response?

[Karyx]

A bit faster now, I sent in a ticket and got a response within the day. Not about a frozen account though, I suppose those take longer to verify and things.

[Rocket]

I have a ticket from January, April, May and June still open. All about a frozen account.

[Futurama]

I swear, every time I make a ticket, the account I made it from gets iced.

[MichaelA]

I swear, every time I make a ticket, the account I made it from gets iced.

Just happened to me not to long ago they banned the account for using a aber even tho i never auto bought with that account

[Nothingtown]

I swear, every time I make a ticket, the account I made it from gets iced.

 

ya im kinda worried about this one

 

since ive had about 20 accounts iced in the past 2 months for habi botting

 

 

 

 

I have a ticket from January, April, May and June still open. All about a frozen account.

 

ive had so many 2 year + tickets in the past

 

and times where ive gotten a response saying i could get the account back, please provide some additional information to prove its mine...then i do...and never get a response

Edited by Nothingtown, 09 July 2014 - 06:50 PM.

[Karyx]

Have you ever tried following up on a ticket? It's worked for me in the past, waited 6 months, sent in a follow up and got a quick response after that.

[Nothingtown]

Have you ever tried following up on a ticket? It's worked for me in the past, waited 6 months, sent in a follow up and got a quick response after that.

 

ya, i usually follow up on every ticket after 4-6 months, still never get any replies

 

 

only ticket reply ive ever gotten was a ticket i sent when MSPP avatar was broken after new inventory change

got a reply within 2 weeks saying they were working on it

Edited by Nothingtown, 09 July 2014 - 07:01 PM.

[Clutch]

I sent in a ticket about two weeks ago for a Frozen Account. Since JumpStart, other tickets have been responded to quickly for me, but Frozen Account tickets seem to be taking the same amount of time that they were before.

[WhiteMage]

ya im kinda worried about this one

 

since ive had about 20 accounts iced in the past 2 months for habi botting

 

 

 

 

 

ive had so many 2 year + tickets in the past

 

and times where ive gotten a response saying i could get the account back, please provide some additional information to prove its mine...then i do...and never get a response

Wow. I wonder if that also applies to premium members?

[Syntax]

Wow. I wonder if that also applies to premium members?

 

Officially, the premium people are equal to the non-premium people when dealing with tickets. But anecdotally, the premium people get their accounts back quicker, even if they've been obviously cheating.

[Nothingtown]

Officially, the premium people are equal to the non-premium people when dealing with tickets. But anecdotally, the premium people get their accounts back quicker, even if they've been obviously cheating.

 

There's also well-known cheaters who have premium so they don't get frozen

it also helps if you spend a lot of money on NC

[WhiteMage]

Officially, the premium people are equal to the non-premium people when dealing with tickets. But anecdotally, the premium people get their accounts back quicker, even if they've been obviously cheating.

 

 

There's also well-known cheaters who have premium so they don't get frozen

it also helps if you spend a lot of money on NC

Really? Even if they got frozen for cheating on flash games?

Thanks for the response. I'm a premium member but  I didn't spend a lot of $$ on NC though, I just know I have almost 200 nc items on my frozen account. I'm hoping to get the account back though.. TNT replied to my ticket and told me they would give me back my account, I just hope they don't change their mind

Edited by Jetsam, 10 July 2014 - 03:50 PM.

[KaibaSama]

I said I was going to get premium when it came back (before it got switched over to what it is now), and I got my account back in 5 days. And then I did actually get premium because I did want it.

[WhiteMage]

I said I was going to get premium when it came back (before it got switched over to what it is now), and I got my account back in 5 days. And then I did actually get premium because I did want it.

What was the reason of losing your account?

[Kraftwerk]

There's also well-known cheaters who have premium so they don't get frozen

it also helps if you spend a lot of money on NC

 

Well, that seriously sucks...