Hi, Im sorry if I'm not in the correct place to post...
I was frozen 3 years ago for "cheating". I sent a ticket, and only got a reply like 1 week ago.
Tony P answered me saying he could return my account, but because of the reason the account was frozen, all my neopoints and items would not be returned.
I saw his reply a few days after, so I took the "additional infos" and said that I'm ok, finally after all thoses years...
And now my ticket status is "reopened", and I replied before all the layoffs....
so I was wondering when your status is reopened, does it take time for them to answer (like you go back to the end of the list for tickets) or once you've been adressed to someone, he has to follow your case...
I hope he wasn't part of the layoff...
By the way I didn't even cheat....