i got this email after asking AJ for items. Customer Service, May 9, 8:17 PM:
Hello Valued Animal Jam Parent,
Thanks for contacting Animal Jam Headquarters.
We understand you would really like a items gifted to your child's account. Unfortunately, we're not able to fulfill this request. Keep on the lookout though as Jamaa is constantly changing.
Animal Jam HQ
The heartstone has been returned and falcons have come to Jamaa! Become a falcon today and soar through the skies of Jamaa! What should I do?