It kind of looks like it was too low and hit the metal at the bottom? I can't tell.
The are trying to figure out if the floor air compressor went out. If that happens, the floor goes to up position, where people can get on and off the ride. If that air compressor platform gave out, then yes the floor was too high/ arm of the ride was too low. But I am not even sure if it is an air compressed ride or hydrolics. I have a bunch of friends who have more information but can't release it yet. They can only go into greater detail with me once the news airs the minor details.
I saw that on Facebook and it made feel icky. I'm so sad for those families.
It made me feel an overwhelming sadness to see it and the aftermath! I am sad for them too, I totally know money isn't going to settle their grief, but unfortunately that's all the state will most likely do to try and ease their pain. Kinda sad in my eyes, but man I can't imagine being in their shoes.