I have issued you a refund, you could have simply asked for that.
There are issues at the moment that are outlined in the top announcement post: http://www.neocodex....tes-stop-usage/
I have heard rumors that neopets actually reverted their change that enabled the ddos protection, so i will get someone to test that out later on.
The advanced membership contained more than just the programs. If it turns out that the ddos protection is still implemented, I will remove the programs from the description of what the membership contains.