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Chance of getting unfrozen?


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#1 Hush

Hush
  • 339 posts

Posted 28 February 2021 - 11:26 AM

(don't quote please)

 

Hey, does anyone have any clue how hard it is to get an account unfrozen under the current owners? There's one account I got frozen for cheating I would like to try to get back. I think I could talk myself out of it if they're reasonable but for that, they'd have to be reasonable lol. I have no hopes but I think it's worth a shot. And how long does it take nowadays to get anything done by TNT? Is the ticketsystem still as awful as it used to be? Any advice/thoughts?



#2 Perdita

Perdita
  • 137 posts

Posted 28 February 2021 - 12:09 PM

Yes, it is terrible. If you do send in a ticket, make a post on the "Highway to help" board on the Help neoboard and follow the tips there.

When I did that about two years ago, I had to wait one or two weeks for a response by TNT and I was unsuccessful. My ticket went to Tony who I think is known for being, eh, somewhat unhelpful, and I also found it difficult to reason with him, despite being frozen for something I in fact didn't do. I have read a few times that you can ask for someone specific to attend to your ticket and Alice appears to be helpful, although this info might be outdated so maybe someone else can confirm.




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