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Cannot renew membership


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#1 Buffout

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Posted 04 September 2021 - 07:24 PM

I think I brought a month neocodex membership in 2018.  When I try to renew it as I return to play, it says:

You have already purchased this item and it cannot be purchased again. A renewal invoice for your existing purchase was generated which has since expired. Please contact an administrator for assistance.



#2 Adam

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Posted 05 September 2021 - 04:59 AM

I think I brought a month neocodex membership in 2018.  When I try to renew it as I return to play, it says:

You have already purchased this item and it cannot be purchased again. A renewal invoice for your existing purchase was generated which has since expired. Please contact an administrator for assistance.

I'm taking a look right now  :cop:.

 

Try again! For some reason in the recent years the advanced membership package changed (expired) and if you try to repurchase the expired one you'll get an error.




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