I could get over the horrendous artwork if they fixed things faster and had better content writers. Sure, it sucks because we got used to having such great images, but a lot of us have been around for the 2000 artwork.
The fact that the content staff doesn't even know most of the Neopian culture is horrendous, and just makes the bad artwork the icing on a terrible, terrible porkchop.
(but actually, it's 2015, get some interns to do artwork for free and offer them good references. Win-win).