hibackpack

I kept getting logged out (more than usual), changed my password. Tried to log in again only to be told I have to wait 46 minutes. Someone is trying to get into my account.
I did purchase this account, didn't chnge the email because I didn't think it was Active..
Kinda worried. I have a lot invested in this account.

I mean I did 3 years ago, not that I considered my self a child, but I would love to have it back. I sent in a ticket and explained and gave great detail. Has anyone done something simular?