for future reference of anyone with a similar problem, i've had great success in putting in a ticket, messaging the ticket number through facebook, and then providing the exact location the account was created in.
I tried that, they didn't accept the location it was created in as being valid to access the account, they needed e-mail and birthday.
And to update my success story, TNT froze the same account with no warning and no information a few days later, most likely due to me openly criticizing TNT on the boards. So, in short, fuck them.