7 replies to this topic

[wantingtoknow]

Basically, I got frozen on my account so I submitted a ticket and I want to keep track of it. I know there's a tab called 'My Tickets' which should tell you to the status of your ticket but I can't access that part. I need to log in first but when I try to log in, it takes me to the "You have been frozen" page. Is there another way around this?

[carrice]

Make a new account........

Edited by bloomer, 31 July 2011 - 12:56 AM.

[wantingtoknow]

What do you mean? To play on or send in another ticket on it?
I liked my account, didn't get frozen because I cheated on it D: not sure why I got frozen either since it doesn't state the reason.

[Lovato]

Not possible, you can ONLY track tickets from the account you've sent them on. If you've sent one in when you were not logged in, you'll have to either create a new account, or use a side to open ANOTHER ticket and track it via there, because there is no way to track it anymore.

Edited by Lovato, 31 July 2011 - 10:49 AM.

[wantingtoknow]

Oh thanks. Wow, this is silly. Neopets should fix this.

[Lovato]

Oh thanks. Wow, this is silly. Neopets should fix this.

Yes, it's very stupid of them to set up a tracking system where you can't even track your own ticket if you're not logged in!....but that's TNT for ya, they can't even do something without messing up.

[wantingtoknow]

Just wondering though, is it possible for Neopets to just close ticket without sending a reply back?

[Kyouma]

Just wondering though, is it possible for Neopets to just close ticket without sending a reply back?

No, usually, you'll get a reply back, though it could be a generic useless one.