17 replies to this topic

[nullepart]

It randomly quit and I opened it again but it won't log me in. it gives the error:
Login failed
we were unable to properly retrieve the information from the server. please contact the staff.

any ideas on why?

[Sweeney]

Mine is working, so it's a problem on your end.
If in doubt, begin by turning everything off and on again.

[nullepart]

tried.. still no answer

[CmndrNim]

tried.. still no answer

restart your computer.

[Sweeney]

If in doubt, begin by turning everything off and on again.

restart your computer.

Assuming basic literacy skills, they just did that.

[CmndrNim]

Assuming basic literacy skills, they just did that.

You'd be surprised. As a gal who worked tech repair services for several years...it's best you spell it out, then insist again, and again for good measure

[Sweeney]

You'd be surprised. As a gal who worked tech repair services for several years...it's best you spell it out, then insist again, and again for good measure

Heh, fair enough.

[Splice]

It randomly quit and I opened it again but it won't log me in. it gives the error:
Login failed
we were unable to properly retrieve the information from the server. please contact the staff.

any ideas on why?

What program were you in the middle of running? (if any)

[nullepart]

What program were you in the middle of running? (if any)

Abrosia... I did everything. I even updated my software lol. Still not working. Help me out people please.
I just got advance membership, and I'm leaving in 2 days and wont be using neopets for a YEAR. I was thinking of using it as much as possible these 2 days and now look at it gosh I'm luckless in life.

Edited by nullepart, 17 August 2011 - 02:32 PM.

[Splice]

Abrosia... I did everything. I even updated my software lol. Still not working. Help me out people please.
I just got advance membership, and I'm leaving in 2 days and wont be using neopets for a YEAR. I was thinking of using it as much as possible these 2 days and now look at it gosh I'm luckless in life.

Try uninstalling and reinstalling the client. Make sure to note your settings.

[Docshroomed]

Just started getting the same error...hmmmm.

[nullepart]

Try uninstalling and reinstalling the client. Make sure to note your settings.

Done but STILL NOT WORKING. omg!

By the way I use mac... but that shouldn't be a problem. I mean NEOCODEX should have told me that before if it would be a problem. This error doesn't seem to go away.

[Splice]

Done but STILL NOT WORKING. omg!

By the way I use mac... but that shouldn't be a problem. I mean NEOCODEX should have told me that before if it would be a problem. This error doesn't seem to go away.

We have identified the issue, working to resolve this as we speak.

[nullepart]

We have identified the issue, working to resolve this as we speak.

Great. So what is the issue?

[iargue]

Great. So what is the issue?

A critical service that our old API relies on crashed during our downtime earlier today, we are working on resolving this issue as soon as possible. Anyone using the New API (Meaning they downloaded the latest windows version) will not be affected by this issue.

[nullepart]

A critical service that our old API relies on crashed during our downtime earlier today, we are working on resolving this issue as soon as possible. Anyone using the New API (Meaning they downloaded the latest windows version) will not be affected by this issue.

Hmm.. When will this issue be solved, environ? could it take to up to 3 days?

[iargue]

Hmm.. When will this issue be solved, environ? could it take to up to 3 days?

The problem will be resolved by the end of the day, if not sooner.

[nullepart]

The problem will be resolved by the end of the day, if not sooner.

Oh great! thank you so much!

Still not solved...