37 replies to this topic

[Kauvara]

http://www.neopets.c...topic=150300092
^ Official announcement on the TNT Message Board

http://www.neopets.com/help.phtml
^ Towards the bottom of the list, click "Premium Portal Subscription" and then "Premium Update"

First and foremost, TNT will no longer be working with a 3rd party, so Webmail, Aliases and Sub Accounts, and Dial-up service will no longer be offered, among other things.
The service will be completely run by TNT themselves.

We're still not completely sure when all this will be taking place.

SSW, no ads, RE's, Premium message boards, collectable cards, and Premium referral prizes will all be staying.
Some new perks include:
• 5th Neopet
• Premium Featured Game
• Premium Notification Bar
• More Monthly NPs
• On-Site RE's
• Additional Message Boards
• SSW Upgrades (more searching allowed before a ban occurs)

I for one am super excited about these changes, It's about damn time they renovated the service.
What do you think? ^__^

Edited by Jabberwock, 17 February 2012 - 10:55 PM.

[James]

Pretty cool, I like the upgrades. Thank god it will be cheaper; maybe Premium will actually be worth it now.

I doubt I will ever get it since all I do on Neopets is cheat nowadays, though. ^^

[Kauvara]

Pretty cool, I like the upgrades. Thank god it will be cheaper; maybe Premium will actually be worth it now.

I doubt I will ever get it since all I do on Neopets is cheat nowadays, though. ^^

Well, it's not that much cheaper. The original price was $7.99 and now it's going to be $7.95....a whopping four-cent price difference, lmfao.
I do however like the fact that they will be offering a 4-month payment as well as the monthly and yearly. That option makes it only like $6.20 a month.

[James]

Well, it's not that much cheaper. The original price was $7.99 and now it's going to be $7.95....a whopping four-cent price difference, lmfao.
I do however like the fact that they will be offering a 4-month payment as well as the monthly and yearly. That option makes it only like $6.20 a month.

After a few months, 4 cents each month could buy you some ramen.

Edited by James, 17 February 2012 - 10:47 PM.

[Yung]

I've been a premium subscriber for years and as such these upgrades make me VERY happy besides the fact I only keep 1 pet per main account to take advantage of the Kitchen Quest training methods.

[mandyx33]

so intriguing. why am i so broke.

[Kauvara]

I've been a premium subscriber for years and as such these upgrades make me VERY happy besides the fact I only keep 1 pet per main account to take advantage of the Kitchen Quest training methods.

I'm not really too excited about the pet thing either, I mean it's cool but I only keep two pets anyways.
I'd really like to see what it's going to be like without the Portal, and whatever this Premium notification bar thing is.
The fact that they're giving you more searches on the SSW is pretty awesome too.

[Neoquest]

I currently have premium hooked up to a totally empty PayPal account. I wonder if I'll be able to keep it long enough to see some of these long awaited improvements. I wonder what will happen to that 5th pet if you cancel

[Scot]

It would be funny if you bought premium and got a 5th pet, then you stop paying for it and they randomly kill one of your neopets and send you its ear.

[Yung]

I would imagine that the 5th pet situation would be the same as the Ice Bori.

[Kauvara]

I currently have premium hooked up to a totally empty PayPal account. I wonder if I'll be able to keep it long enough to see some of these long awaited improvements. I wonder what will happen to that 5th pet if you cancel

Uh ohs. From experience your service will run out on your usual billing date, so whatever day of the month you signed up on (or whatever day your 15-day trial ended, not completely sure) will be the day you lose your service. D:


I'm wondering the same thing about the 5th pet perk. Maybe they'll have us hook up a side account or something so it'll just be sent there once your service ends....or maybe it will just simply go to the pound. I sure hope not. x__x

It would be funny if you bought premium and got a 5th pet, then you stop paying for it and they randomly kill one of your neopets and send you its ear.

I would find that funny. Is that bad?

I would imagine that the 5th pet situation would be the same as the Ice Bori.

Yea, or like Lutari's, they would simply "run away" until you signed up again maybe? I suppose that wouldn't be too bad.

[zandra]

i do not quite get the point of premium, the ssw and more onsite random events are the only attractive points to me and i would not pay 8 dollars everymonth for it =/

[Jun]

i do not quite get the point of premium, the ssw and more onsite random events are the only attractive points to me and i would not pay 8 dollars everymonth for it =/

I have to agree with you. I pay for premium as well, just to support the site but the benefits it gives are far away from being enough. I don't care about 5th pet, i keep only 1 for training. Portal goes away.. Random events are just random and not gives you a huge advantage. SSW, its cool but alone, its not enough for 8 dollars.. I wouldn't even pay half of that just for SSW. What's more TNT doesn't care about customer care. They must add much more to their premium service.

[Turnip]

• 5th Neopet

• 5th Neopet

Day one purchase 8D

[Nonexistent]

Five pets? Lmao

[Noitidart]

how much np do you get monthly as of now?

[Kauvara]

I miss the days when Premium was like $5/mth. I like the Portal, I like being able to see all of my NP (on-hand, shop til, etc), Trades, Auctions etc. all on a single page. Maybe they plan on creating a Portal like page for all users? Who knows. Also sort of miffed about the Alias' being removed because I enjoyed the no ads on my side (have them blocked anyway) and the extra SSW Searches, but I guess their "SSW Upgrades" might balance that out.

The 5th Neopet thing only interests me if we will be allowed, in some manner, to have 5th pets on all of our accounts. Seems rather pointless just to be able to have 1 extra pet on our main account. While I'm sure there are many users who would love this, it doesn't really interest me if it's just 1 instead of 5 (total).
I'm also curious how they're going to implement it, if it will have a require length of membership to be granted and what happens if you cancel your Premium afterward.

Featured Game doesn't interest me at all. I rarely ever play games, just not my thing...unless it's a game I actually enjoy (which isn't many) or has a trophy or avatar that I like. Lol

I'm intrigued about the Notification Bar depending on what it actually is. If it's integrated on site or if it's going to be some horrid upgrade to the browser toolbar (which is probably most likely). If it's the latter, I'm not interested at all. I hate browser toolbars, takes up valuable screen space and I have no use for them. I have tons of bookmarks and folders all organized for Neopets already.

Same for Monthly NP, it's never been much and I couldn't care less about it. Granted more np is more np but -shrugs-

On-Site SHH's is interesting, especially since that means more chance for a FFQ ;D Lol

Still not sure why they feel it's necessary to create additional message boards, hell the ones we have now are dead as can be. So lets add more so they're even slower? Lol Unless they expect a huge influx of new users with this whole 5th pet thing...

I welcome SSW Upgrades because half the time, I can't even do a SINGLE search before getting banned. =|

Not sure how I feel about TNT taking total control of it. Seems it could be a double-edged sword...They can hardly properly manage our free accounts, their horrible lack of understanding of how customer service should be is what drove me to cheat in the first place. I've never been frozen for "cheating", always harassment (when some girl used a smilie to swear at me and I called her an idiot) or, get this, claiming I bought Neopets when discussing buying a Starry Grundo (KQ Plushie) on the Merchandise Board when the KQ Plushies were being released. =| So, if they can't properly manage our free accounts or give us a proper explanation as to why we were frozen, I can only imagine the utter fail that will be managing our paid accounts and our CC information...

Holy crap. Well lol, first off when was Premium ever $5 a month? And the "no ads" part is staying, that has nothing to do with alias accounts.

I think they understand the concept of customer service perfectly, they just don't want to deal with it...with the free accounts anyways. If anything I expect better customer service for paid accounts because if they don't pay enough attention to them then everyone would just stop paying lol.

i do not quite get the point of premium, the ssw and more onsite random events are the only attractive points to me and i would not pay 8 dollars everymonth for it =/

It's for hopelessly obsessed Neopians like me who have logged on every day for the past 10 years.
SSW is cool! *thumbsup*

Other than that though I've unlocked most of the referral prizes, and I like the elite status that comes with using the avatar and all that.

how much np do you get monthly as of now?

1,000 a month I think? Not much, lol.

Edited by Jabberwock, 18 February 2012 - 10:14 AM.

[Rainie]

As others have said, I'm really curious as to what would happen if you canceled premium after getting 5 pets o: ~

Yea, or like Lutari's, they would simply "run away" until you signed up again maybe? I suppose that wouldn't be too bad.

I'd imagine that would result quite badly though actually since the people in that situation would probably complain to TNT

how much np do you get monthly as of now?

Neopoint rewards for signing up
Through your neopets e-mail you will receive your first money reward after you have signed up (see the following section on e-mail). The rewards are as follows:

Monthly Web Pack:
1,000 neopoints for starting the 15 day trial
1,000 neopoints for every month of continued service (up to 12 months)

Yearly Web Pack:
2,500 neopoints for starting the 15 day trial
7,500 neopoints for keeping premium after the trial

Monthly Dial-Up:
2,500 neopoints for starting the 15 day trial
1,000 neopoints for every month of continued service

[Kauvara]

For all the people who want something even better for Premium - what exactly do you want? And why didn't you voice your opinion in the survey?

As others have said, I'm really curious as to what would happen if you canceled premium after getting 5 pets o: ~
I'd imagine that would result quite badly though actually since the people in that situation would probably complain to TNT

I guess that's just something people are going to have to take into account before they decide to bring a 5th pet into the picture, like the referral prizes, stealth option and all that other stuff that disappears when you get rid of Premium.

[Rainie]

I guess that's just something people are going to have to take into account before they decide to bring a 5th pet into the picture, like the referral prizes, stealth option and all that other stuff that disappears when you get rid of Premium.

They do~? o: /never got premium, so I didn't know cx/
Like, if you get a prize for referring somebody and then you cancel premium you'll lose the prize? o3o
That stinks :x

[zandra]

When it was first launched around...2004 I think? It was like 4.99 I think. x_x Hard to remember back that far but I know it was cheaper than $8.



Well, as of this moment, I disagree. I've been playing since 1999, was even a volunteer monitor waaayyy back in the day. Before I began cheating, I lost my main account (great name, great pets, 100m+ gallery (largest and most complete of it's theme on Neopets), etc.) had premium since it was launched, because a girl used the dung smiley to tell me to eat shit and die. I called her an idiot and was frozen for harassment. Greg, on Charter, laughed at me when I created a board about it (because numerous people saw what happened, saw me get frozen and saw nothing happen to the girl) and said "You know what you said. Deal with it. Kids throwing fits make me laugh". Losing that account is what drove me to cheating because hell, if I can have it ripped away from me for nothing, might as well cheat. I tried for years to get a response other than "You know what you did" and "We must use the evidence we have on file and cannot return your account".
I've been playing since 1999, spent thousands (yes thousands) on their merchandise (which held more weight back in like 2006 or so because there was no NC Mall, only stuff at Claire's and Limited Too. I still have things which cannot be bought; advertisement posters, banners, a 2ft Christmas Shoyru Plushie in a velvet bag with certificate of auth. only 250 were made and given to staff members, stuff like that. I'm an avid collector, keep everything in display cases) owned and or worked for almost every popular fan-site (at the time), etc. etc. Sure it may seem ridiculous but I was, and still am, a very serious avid and dedicated player that, I feel, was practically spit in the face by their disgusting lack of actual customer service. I was one of Neopets biggest supporters for years upon years but now I've turned to one of their biggest critics when it comes to their horrible customer service.
(Seriously not trying to gloat or be all "omg i'm amazing" just trying to give a glimpse into how much of a nerd and loser I am when it comes to Neopets HAHAHA How devoted I was, how much of a "paying customer" I was and how they just shoved me off a cliff and basically said go screw yourself

I'm sure I'll get flack for going into such detail, just trying to explain why I hate their CS department, or lack thereof. Sure it could easily be one story that went horribly awry out of thousands upon thousands of users, as there's always bound to be some stories like this. I think if they improved upon their CS, people would be more apt to stay and play longer. Almost everyone I've known from the beginning has left due to issues like this...



Well, you keep the physical item prizes and such, but lose the avatar and site theme I believe. That is, until you get premium again, they return.

my main was frozen in a similar way, but i am impressed with the amount of stuff you bought and i can imagine the horrifying blow to get iced over that issue.


I have to agree with you on the lack of Customer Service, i dont see that there is much difference if we are on premium. it would be great if it actually allows access to customer service or limited edition area like lutari or even a warning system, but as of now i dont see it more then a donate to neopets scheme.

[Kauvara]

When it was first launched around...2004 I think? It was like 4.99 I think. x_x Hard to remember back that far but I know it was cheaper than $8.



Well, as of this moment, I disagree. I've been playing since 1999, was even a volunteer monitor waaayyy back in the day. Before I began cheating, I lost my main account (great name, great pets, 100m+ gallery (largest and most complete of it's theme on Neopets), etc.) had premium since it was launched, because a girl used the dung smiley to tell me to eat shit and die. I called her an idiot and was frozen for harassment. Greg, on Charter, laughed at me when I created a board about it (because numerous people saw what happened, saw me get frozen and saw nothing happen to the girl) and said "You know what you said. Deal with it. Kids throwing fits make me laugh". Losing that account is what drove me to cheating because hell, if I can have it ripped away from me for nothing, might as well cheat. I tried for years to get a response other than "You know what you did" and "We must use the evidence we have on file and cannot return your account".
I've been playing since 1999, spent thousands (yes thousands) on their merchandise (which held more weight back in like 2006 or so because there was no NC Mall, only stuff at Claire's and Limited Too. I still have things which cannot be bought; advertisement posters, banners, a 2ft Christmas Shoyru Plushie in a velvet bag with certificate of auth. only 250 were made and given to staff members, stuff like that. I'm an avid collector, keep everything in display cases) owned and or worked for almost every popular fan-site (at the time), etc. etc. Sure it may seem ridiculous but I was, and still am, a very serious avid and dedicated player that, I feel, was practically spit in the face by their disgusting lack of actual customer service. I was one of Neopets biggest supporters for years upon years but now I've turned to one of their biggest critics when it comes to their horrible customer service.
(Seriously not trying to gloat or be all "omg i'm amazing" just trying to give a glimpse into how much of a nerd and loser I am when it comes to Neopets HAHAHA How devoted I was, how much of a "paying customer" I was and how they just shoved me off a cliff and basically said go screw yourself

I'm sure I'll get flack for going into such detail, just trying to explain why I hate their CS department, or lack thereof. Sure it could easily be one story that went horribly awry out of thousands upon thousands of users, as there's always bound to be some stories like this. I think if they improved upon their CS, people would be more apt to stay and play longer. Almost everyone I've known from the beginning has left due to issues like this...



Well, you keep the physical item prizes and such, but lose the avatar and site theme I believe. That is, until you get premium again, they return.

You really need to work on keeping things short man, lol. xD
Anways, I know how you feel. I've been playing for quite a while, and I'm a collector myself. I have all of the McDonald toys, notebooks and notebooks of TCG cards, normal plushies/KQ plushies galore, and much more. Ive spent tons on NC as well, I know the customer service is shit. That's all merchandise, though.

Premium is a service, and if they want people to stay subscribed they're going to have to improve customer support, or else the service is just going to crash and burn. I feel like now they're going to have more of an incentive to provide customer support (for the paying customers anyways,) so hopefully they'll pull their heads out of their asses for this one.
I guess we'll just have to wait and see.

Edited by Jabberwock, 18 February 2012 - 11:59 AM.

[Dollars]

Might get it, plan on getting membership on neocodex once I get some spare money first.

Also, I lost my 1999 main too because of an unintended offensive name, I was 8 years old and naive.

Edited by dollars, 18 February 2012 - 12:08 PM.