10 replies to this topic

[laurennnn]

I've submitted 4 or 5 tickets to TNT since last August about one of my accounts that was frozen, and they haven't replied to any of them... I've checked all my email settings and I receive emails from Neo, and when I view my current tickets it says they're all open. Has anyone else experienced this, or know a different way I can contact them with a better chance of them answering? Thanks

[Rainie]

I've heard that TNT responds quicker to tickets when they're in a language other than English, but I haven't personally tried that out yet so idunno if it's true x)~
Making multiple tickets won't speed them up though

[Galadriel]

I've heard that TNT responds quicker to tickets when they're in a language other than English, but I haven't personally tried that out yet so idunno if it's true x)~
Making multiple tickets won't speed them up though

Possibly true. I just checked two tickets of mine sent in at the same time. The one in english is "open" and the other is a "work in progress".

[sockietalkie0]

Mine have all seemingly been random. Over the years I've had some that get responses within days, and others that...well...I don't think they ever got to now that I think about it. Five without a response though seems steep.

[laurennnn]

Yeah I was trying to wait it out until they responded to my ticket from August but I got a little impatient. Is that the only way to contact them without having to send an actual letter through the mail?

[Bone]

Give up and autobuy harder

[Yung]

I also recommend carefully reading over the Account Recovery Ticket Guide so you are better prepared for if this were to happen again in the future.

[Turnip]

Yeah I was trying to wait it out until they responded to my ticket from August but I got a little impatient. Is that the only way to contact them without having to send an actual letter through the mail?

That's a pretty weird idea, but no harm in trying (might just try that if my ticket takes another five months for anything to happen.. I sent in a ticket about my frozen main account back in October and it only just went from open to WIP)
But yes I think that's the only way to get in touch with them.. It's so dumb! I don't think Viacom realises just how big the English userbase is~ :U

[Romy]

Wait...so you send a ticket in a diff language from the same account?
Hmmm....

[Jun]

I have sent 4 tickets last 2 years, none of them got a reply. TNT is like this..

[Nonexistent]

I agree with just give up.
If they do reply, they will reply with a automated message then close the ticket before you can send anything back, it has happened to me continuously during the past five years that I was trying to recover one of my accounts.