17 replies to this topic

[ace14]

I was recently frozen for literally no reason. After the "you were frozen for the following reason" there is no text after it. What could have possibly went wrong? I will attach a picture for anyone who wants to see.

Attached Files

•  zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.png   63KB   157 downloads

[Waser Lave]

Submit a ticket then.

[ace14]

Trust me, I already submitted a ticket. I just thought that they needed a reason to freeze you. I guess they just felt like doing it. Any idea how long it takes for them to respond because i wasnt signed in when i sent it so i cant track its progress.

[IcedEarth]

Were you actually cheating though?

[ace14]

No, despite me signing up for this site, I never actually downloaded or used any program from this or any other site.

[McAwesome]

Trust me, I already submitted a ticket. I just thought that they needed a reason to freeze you. I guess they just felt like doing it. Any idea how long it takes for them to respond because i wasnt signed in when i sent it so i cant track its progress.

Ever since they improved their customer service, it takes about 2-3 days to get your ticket answered.

They should send you an email when a solution is found so keep checking back.

[ace14]

Thanks McAwesome, that sounds like it would be ideal. I sure hope they respond that quick, although it is nearing the end of the second day since I sent it.

[Jun]

Thanks McAwesome, that sounds like it would be ideal. I sure hope they respond that quick, although it is nearing the end of the second day since I sent it.

It's weekend so wait until monday or tuesday.

[Turnip]

Ever since they improved their customer service, it takes about 2-3 days to get your ticket answered.

They should send you an email when a solution is found so keep checking back.

And here I am still waiting for a response almost nine months after I sent that ticket.... ;_;

[Jun]

And here I am still waiting for a response almost nine months after I sent that ticket.... ;_;

They have recently started to response tickets faster. I suggest you to send your ticket once more and see If you will get a response or not.

[Turnip]

They have recently started to response tickets faster. I suggest you to send your ticket once more and see If you will get a response or not.

Aaahh, I see~ Fucking finally... :V Thanks for letting me know!

[ace14]

I appreciate all the feedback because it sucks to be accused of doing something you didn't do. Whether it takes 5 days to 5 years, as long as they eventually unfreeze me I'll be ok. I even googled my problem and nobody else seems to have frozen whilst having no description of why they were frozen.

[Mishelle]

I submitted a ticket and got a response a few hours later. But then I think they went on break for the 4th or something because i responded with the info they asked for and they haven't responded to that.

[KaibaSama]

But then I think they went on break for the 4th or something because i responded with the info they asked for and they haven't responded to that.

Correct, TNT was off on the 4th and since it's the weekend they're also off today. Even when they're there a second reply after you send the info can take a while. They responded the same day for my ticket, but took 4-5more days after I sent them my NC purchase history like they asked for.

[ace14]

So they don't work on any weekend days or just sundays? Anyway, along with the ticket, I sent the picture that I posted above. Hopefully they see thier flaw and unfreeze me because right now I feel quite smeckledorfed.

[KaibaSama]

So they don't work on any weekend days or just sundays?

When I say "weekend" I mean saturday and sunday as the weekend is those two days, not just sunday. If you look at the news it say s "7th and 8th of july" which is saturday and sunday.

The screenshot may or may not help, as I think TNT has said they're to easily faked (but they mean that with KQ quitting screenshots and such). Good luck though!

[ace14]

if worst comes to worst I can tell them to try to log in to my account the same way that I would and they would see it right there, that it says nothing.

[idontknow951]

On a slightly unrelated topic, I've been silenced on the neoboards for no reason at all as well. I don't think it's just you.