53 replies to this topic

[shrouded]

I have absolutely all info on the account.
They wont reply.
i dont get it.

Ive paid so much to play, and Im getting no service.
Its doesnt make sense

They'll get to your ticket eventually. I actually had another ticket replied to today

[James]

That's how TNT is.
Messaged them to unfreeze an account I self-froze and it's been 2 weeks and no response.

It took 9 months for TNT to reply to my ticket. I sent the ticket in to unfreeze my account which got frozen for Flash Games Cheating (which I actually did. lol). Yesterday, I finally got a reply. Guess what it was.

"It appears this account has been frozen for quite some time! We have several policies in place to protect our users’ safety and privacy... When an account has been inactive for as long as yours, it is impossible to review the original situation that caused the account to be frozen or verify the original owner... Unfortunately, this means the account cannot be unfrozen and no items, Neopets, or Neopoints can be returned. We're sorry for the inconvenience."

Thanks for all your help TNT. I wait 9 months and this is what happens. -_- But it's cool. lol I never expected to get it back anyways; I've moved on.

Edited by James, 21 July 2012 - 04:41 PM.

[organic]

The support team at neo, is really awful. Considering how much Neopets makes, you think support is something they would have thats good

[Habanero]

The support team at neo, is really awful. Considering how much Neopets makes, you think support is something they would have thats good

Their laziness is both a blessing and a curse.
Blessing - They're lazy so its somewhat safe to AB and AoB as long as you don't do ridiculous things.
Curse - Support is shit.