What works and what is paused · Email is limited to account activation and password resets.
Posted 24 March 2014 - 05:34 PM
So I have the neopets FB page liked and it turns out they want their users to take a survey about how to improve the site
https://www.surveymonkey.com/s/Z2PZ5KY
I really hope they actually take a look at the survey and respond to what their users want from them.
Posted 24 March 2014 - 06:32 PM
I took it. I mostly want better support other than WE'RE WORKING ON IT!
submissive
Posted 24 March 2014 - 06:33 PM
how many questions are they?
Edited by Stuck, 24 March 2014 - 06:33 PM.
Posted 24 March 2014 - 06:36 PM
Posted 24 March 2014 - 06:42 PM
What i will get when i complete this survey?
submissive
Posted 24 March 2014 - 06:45 PM
19. Didn't take too long either, it did actually only take 5-10 minutes
oh okay. will do it now. 
i hate long surveys lol.
Posted 24 March 2014 - 06:46 PM
Lol. You get nada for it. But hopefully they actually read the responses!
submissive
Posted 24 March 2014 - 06:52 PM
what do you guys put for this question - "5. What would you like to see more of on Neopets? If you could add anything, what would it be?"
and what the heck is guild tournament system? does it have anything to with battledome?
Posted 24 March 2014 - 06:52 PM
what do you guys put for this question - "5. What would you like to see more of on Neopets? If you could add anything, what would it be?"
I said fix broken content, but that's not really an addition...
submissive
Posted 24 March 2014 - 06:55 PM
I said fix broken content, but that's not really an addition...
that's gonna be a lot of work. 
🍴Aioli-American🍴
Posted 24 March 2014 - 07:09 PM
I said fix broken content, but that's not really an addition...
I said look at my ticket that's almost a year old.
Wonder Woman
Posted 24 March 2014 - 07:58 PM
Yeah, I gave them a one for customer service.
THAT'LL SHOW THEM.
Posted 24 March 2014 - 09:28 PM
what do you guys put for this question - "5. What would you like to see more of on Neopets? If you could add anything, what would it be?"
I haven't done the survey but I think I'll put more NC Sales and MORE re-releases (retired NC and NP)
Yay for Chaos!
Posted 24 March 2014 - 09:54 PM
NC gift boxes for paypal users (complained about this yesterday) 
But also to chill out with the rules considering they're attempting to "cater for an older audience".
OR maybe have another space for the youngins.
AND more plots/RE's/Faerie Quests (preferably FFQ's)
Edited by MillionsOfPeaches, 24 March 2014 - 09:58 PM.
Posted 24 March 2014 - 10:43 PM
They have so many things to fix its gotta be overwhelming. I wish I could be a fly on the wall at TNT though, because the culture over there must be fucking awful by now. Imagine getting shit on by Viacom for almost a decade? No thanks.
Posted 25 March 2014 - 07:04 AM
They have so many things to fix its gotta be overwhelming. I wish I could be a fly on the wall at TNT though, because the culture over there must be fucking awful by now. Imagine getting shit on by Viacom for almost a decade? No thanks.
Yeah, that's why I only gave them a 4 for Customer Service because at least they do respond to (some) things. Plus I feel bad for the customer service people that have to answer all these questions. They're not in control of the site, really and this is all that they can do. They're just as frustrated.
Cat Lady
Posted 25 March 2014 - 07:44 AM
I submitted a ticket on april 4th 2013 and it was about buying NC, no answer yet.. x.x Gave them a 1 for customer service.
Edited by iKate, 25 March 2014 - 07:45 AM.
Posted 25 March 2014 - 09:45 AM
I gave their customer service a 1 as well. 
I showed them!
Posted 25 March 2014 - 10:23 AM
Guess im one of the lucky ones that had their ticket answered in a week, but i gave them a 1 in customer supports anyways. ._.
Posted 25 March 2014 - 03:08 PM
I ripped them a new one (in a constructive way) about customer service, how the site is policed, and how they spend a lot of art time on items that have no gameplay value. Like, who gives a shit about a new Gadgadsbogen fruit item? No one aside from the 5 people with fruit galleries or whatever. The time should be spent on stuff that is actually competitive-- pet colors, pet customization, the battledome, trophies, events. Also, UC paintbrush, let's make it happen.
submissive
Posted 25 March 2014 - 06:03 PM
y'all so mean. TNT deserve a 3 at least for its customer service. 1 means that there is almost no customer service at all.
Posted 25 March 2014 - 07:15 PM
y'all so mean. TNT deserve a 3 at least for its customer service. 1 means that there is almost no customer service at all.
When you need them, frozen tickets, reporting users, etc, they usually don't do anything. To me, that's almost like no customer service at all.
Posted 28 March 2014 - 08:02 PM
I ripped them a new one (in a constructive way) about customer service, how the site is policed, and how they spend a lot of art time on items that have no gameplay value. Like, who gives a shit about a new Gadgadsbogen fruit item? No one aside from the 5 people with fruit galleries or whatever. The time should be spent on stuff that is actually competitive-- pet colors, pet customization, the battledome, trophies, events. Also, UC paintbrush, let's make it happen.
TNT has spoken MANY times on this issue and they've made it clear that this is NEVER coming back EVER. The most you can do is try to get NC items to make your pet LOOK like it did in the UC time (remember when they had the circle behind them in the background? They have that as an NC item now). I'm so freaking sick of seeing this.
y'all so mean. TNT deserve a 3 at least for its customer service. 1 means that there is almost no customer service at all.
I hope you realize many people don't get a response on their tickets for at least 6+ months, right? From my own personal experience, TNT said something along the lines of "they couldn't revive an account that's been dead for X amount of time" and the only reason my account was dead for that long, was because IT TOOK THEM that long to get to my actual freaking ticket! THAT IS TOTALLY ON THEM! Many times the freezings are for little to no reason whatsoever. If someone sends in a ticket for anything, it should only take 2 weeks max. Don't have enough staff to go through tickets that fast? Hire more people or shut the website down, as harsh as that sounds.
Posted 29 March 2014 - 06:36 PM
TNT has spoken MANY times on this issue and they've made it clear that this is NEVER coming back EVER. The most you can do is try to get NC items to make your pet LOOK like it did in the UC time (remember when they had the circle behind them in the background? They have that as an NC item now). I'm so freaking sick of seeing this.
I hope you realize many people don't get a response on their tickets for at least 6+ months, right? From my own personal experience, TNT said something along the lines of "they couldn't revive an account that's been dead for X amount of time" and the only reason my account was dead for that long, was because IT TOOK THEM that long to get to my actual freaking ticket! THAT IS TOTALLY ON THEM! Many times the freezings are for little to no reason whatsoever. If someone sends in a ticket for anything, it should only take 2 weeks max. Don't have enough staff to go through tickets that fast? Hire more people or shut the website down, as harsh as that sounds.
I agree the wait times are infuriating, but Customer Service probably gets a million requests each day. Accounts are small potatos compared to fixing bugs and payment problems. As for how much staff, that is/was Viacom's business. Maybe some easily fixable site issues are given priority.
Customer service has a lot more to do then catering to one user's whim.
Posted 29 March 2014 - 06:53 PM
My tickets for frozen account were mostly closed without any reply whatsoever after a few months
It is so depressing to be watching the tickets for months
and when I check again it is closed
NO REPLY ON WHY IT IS CLOSED OR MY TICKET
But if you ask them other things like NC they will reply very quickly(relatively)
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