2 replies to this topic

[jujubeans]

I renewed my advanced membership a couple of hours ago (using paypal) but it is still showing as a pending invoice, not showing under purchases and my advanced membership is marked as expired.

 

I have sent a support request, but wondering if anyone else has experience with this issue, and how long am I likely to have to wait before my support request is actioned and it's all sorted out?

[KaibaSama]

It may take a day or so for the payment to go through the system completely and be checked for fraud and such (if I recall right).  Support request should be answered pretty quickly, but I'll ping some of the admins here for you, as only they have access to payments and that support system.

 

@Pyro699

@Kate

[jujubeans]

Oh thank you. The reason it had me concerned was that last time (which was my first time purchasing) the payment and access to advanced was instantaneous