17 replies to this topic

[philywilly]

Hey guys, I just got frozen for something I didn't do.. seeing that filling out the forms never help much.... I think I should email someone in TNT personally...

Would anyone know an email? I really want my account back... and this especially sucks 'cause I really didn't do anything... uggghhhhh.. fucking christ it pisses me off.

Thanks in advance.

[Jotun]

Give up and start over there is little to no chance that they would even care.

[philywilly]

Give up and start over there is little to no chance that they would even care.

Seriously.. I don't care.. I know i have little chance.. I just need an email or something.

[haku_jin]

There has been a lot of acct freezing like that recently. Believe me you haven't been the only one.

[Ilya]

darcy is a good one to email, don't go near heidi she's a cow.

I believe it's any support staff name and then @support.neopets.com
I could be wrong though, so correct me if need be.

They don't like you mailing them directly unless you're premium though.
Quite literally they will tell you to just fill in a form. Or ignore you completly.
Whereas if you're paying, I think it's fairly illegal for them to have you pay for something which you aren't getting without prompt attention from staff. (I got my account back within 6 hours since I was premium and mentioned legal obligations).

Remember though, they never freeze for 'something you didn't do'. It obviously happened somehow. If you think it was someone else on your account or similar, then you need to go about proving this.

Ye they have names of staff on neopets page, but when you add the @support.neopets.com and send in the email they all come that they dont exist...

I had an account where everything was perfect on all my icons and then boom, all my accounts are frozen because of "this account is not belonged to original owner" Im like wtf? I made all of those accounts.. I sent in the form like 100 times seriosly.. I had mills there and they didnt reply..

[philywilly]

Wow guys, thanks for the help. Especially Kitsune.
Well, I am a premium member!! So hopefully it's going to raise my chances.. I'm gonna go mail Darcy now... nothing to lose anymore..

Oh and the only reason why this pisses me off is not because of the money... infact, I was pretty poor.. something like 150k... it's more because of my rep and lookups.. I had just recently got hired into the staff of a neohelp site to make some lookups under my main account name and all.. of course I could still keep the job, but now I'll have a shitty account. Also, I won't have premium again... trust me, I'm not paying.

Edit: Just sent the email.. pointed out I was premium in title and in letter... not one spelling mistake.. not too long.. just long enough to explain what happened. I'm not putting my hopes up or anything. If she doesn't want to understand and all... I'm ready to start over.

P.S. If anyone knows of a glitch for premium.. I'd be interested.

Edited by philywilly, 17 July 2006 - 09:12 AM.

[fonkeymonkey]

When 1 of my good accounts get frozen for something I didnt do, I send in an email to a friend of mine, [email protected] If hes busy, HEIDI usually unfreezes me and looks into the situation aswell. Shes a cow to people she doesnt like The reason im liked, is because I was nice back in the day to the support team and also helped out the site in general a bit back in 2001-2002 ish. When the BD Chat first opened. I dont bother with it much though, I dont play neo often to build an account.

[philywilly]

When 1 of my good accounts get frozen for something I didnt do, I send in an email to a friend of mine, [email protected] If hes busy, HEIDI usually unfreezes me and looks into the situation aswell. Shes a cow to people she doesnt like The reason im liked, is because I was nice back in the day to the support team and also helped out the site in general a bit back in 2001-2002 ish. When the BD Chat first opened. I dont bother with it much though, I dont play neo often to build an account.

If what you're saying is true.. than just say that my account that got frozen is yours or something like that.. bla bla, just invent some bs.

[Cript]

Yea dude, they very likely won't care enough to unfreeze it. I went through this a couple years ago and was looking for staff emails but then realized how much I actually was wasting time. Anyways, good luck.

[philywilly]

Yea dude, they very likely won't care enough to unfreeze it. I went through this a couple years ago and was looking for staff emails but then realized how much I actually was wasting time. Anyways, good luck.

Yeah, I know.. but whatever.. never hurts to try..

ahaha, looks like I'm off to a good start on my new account.. just found a transmogrification potion worth about 70k.. awesome.

[Master_Rach]

Email to support, explain your situation.

When you try to log into your account, if its froezen, youll be able to find out why.

Tell support.neopets.com you DIDNT do that, explain to them a possible way someone else might of.

It worked for me 0o

[philywilly]

Again off to a good start.. back to premium .. just as admin alias, though.. but still better than nothing.. and no ads

[Kyle]

I hated Justin. He was rude and pretty much said he didnt care.

About the "freezing for no reason" claim, they can freeze for no reason, and its stated in their Terms and Conditions. It pretty much says that they can freeze for whatever reason they want.

[Shin]

Hmm.. is William still on the staff? He was one of the best to contact and unfroze two of my accounts in less than three days.

[Will]

Tr3vor you know JustinJ? He just replied to my frozen inquiry with, "You scammed...etc" and I've never scammed. He's ticking me off. It's TNT's 'I have no proof of your guilt so I shall assume you're guilty' ploy. Damn!

[glowing_dreamz]

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]


[email protected] works the fastest!

[philywilly]

Thanks guys... still trying.. caca