27 replies to this topic

[Kraehe]

I logged on to Neopets from my cellphone using mobile data yesterday: that was the first time I had ever done it. Today, my account was frozen. Was it because I accessed my account from an unfamiliar device and location? I already filed a ticket. Just wanted to hear your thoughts on it or if anyone experienced something similar. c:

[Hikimaru]

I don't think that's the issue if the accont was legit, I've been doing this for years on my cellphone and never got frozen for it. Good luck getting your account back though, TNT seems to be randomly freezing everyone lately.

[Prisca]

Have you been cheating on it? cheating is more likely the cause. You could always send a ticket and ask them for a reason.

[Kraehe]

Have you been cheating on it? cheating is more likely the cause. You could always send a ticket and ask them for a reason.

Nope. I filed a ticket a while ago. Judging from all the ticket #s people are posting on their Facebook page, I doubt I'll get a reply any time soon though. 

 

I don't think that's the issue if the accont was legit, I've been doing this for years on my cellphone and never got frozen for it. Good luck getting your account back though, TNT seems to be randomly freezing everyone lately.

Thank you for your input. It's really the only reason I can think of right now, unfortunately. 

Edited by Kraehe, 02 November 2016 - 04:36 AM.

[fiasco817]

that's just scary how 100% legit people can have their accounts frozen for no reason...especially since I cheat like crazy on my main

[Spenzer]

Maybe they're freezing all the legit people to make neo a cheaters realm bahaha

[jaredyne]

Coincidentally they addressed this in the editorial (which they only fixed yesterday):

 

Hey CQ! I sometimes use different computers and my mobile device to long on to neo. Is this against the rules? I see how people put messages on their userlookups explaining that they use multiple computers and asking not to freeze them. Will I get frozen when I use my different computers and mobile device? I know I'm not doing anything wrong, so I don't want to be frozen. Please remove my username. ~ username removed
I myself log in on several different devices to keep track of things - it's 2016, people have phones, tablets, computers, etc. that they want to check on their pets on! We know this, we're not going to freeze you for using multiple devices.

 

 

 

But TNT are bad at truthfully explaining their decisions, so I would take that with a hefty grain of salt.

[Bones]

yeah I log in from many different locations so find this very weird must be for another reason.  Have you checked your gallery to see if all your items are still there?

[Kraehe]

I seem to have the same problem as a bunch of other Facebook users. Many people with accounts that are 10+ years old (mine included) have had their accounts frozen for no reason. 

 

 

yeah I log in from many different locations so find this very weird must be for another reason.  Have you checked your gallery to see if all your items are still there?

I just checked my gallery. It says " Not finding any gallery items that are owned by...". 

[Bones]

id say you was hacked then and TNT iced your account for your own protection so sorry GL getting it all back

[Yeezy]

Noones gallery shows anymore when youre frozen

[Bones]

Learn something new every day I thought it did

[Prisca]

Gee thats dumb! I hope they figure this out... and perhaps go ahead an unfreeze a couple of extra accounts *wink wink* for the inconvenience.

[windy]

Maybe it was for protection?

[Bones]

Alice is currently unicing a lot of accounts so I am hopefull for you.

 

Also...

 

 

 

Noones gallery shows anymore when youre frozen

 

 

Just checked and this is incorrect gallerys still show put the following:

 

http://www.neopets.c...YOURACCOUNTNAME

 

and it will show your gallery even though you are iced

[Kraehe]

Thank you, everyone. I really appreciate your responses and encouragement. Will post an update when TNT responds to my ticket. 

[Hikimaru]

Yeah, gallery items still appear. I remember checking petrewon's gallery to check if DSoD was still there after he was frozen.

I hope you can get your account back anyway.

[inu]

There's been a fair few random freezings lately. Good luck, hope you get your account back in due time!

[Kraehe]

Hi, I finally got a reply to my ticket. It turns out that my account had a password issue. Alice W. unfroze my account today. Thank you to everyone who wished me luck! 

[Prisca]

Hi, I finally got a reply to my ticket. It turns out that my account had a password issue. Alice W. unfroze my account today. Thank you to everyone who wished me luck! 

YAY! That's great news!

[jaredyne]

Hi, I finally got a reply to my ticket. It turns out that my account had a password issue. Alice W. unfroze my account today. Thank you to everyone who wished me luck! 

 

Congratulations, glad to hear it!

[Trapezeo]

That's awesome! Congratulations! 

[Rainforce]

Congratulations for getting your account back

[neopetsexploded]

my side/gallery got frozen around the same period. Still haven't got any response from my ticket.

[Rainforce]

my side/gallery got frozen around the same period. Still haven't got any response from my ticket.

The best thing you could do now is to post daily on the 'Ticket Response Waiting Board' That's how I got TNT's attention in less than a week