21 replies to this topic

[stars]

Ok, I have an old account I am trying to get into and I no longer have the email associated w/that account. I can't write a ticket because I don't even remember the email address it was associated with as I had a ton of different emails.
Anyway, I tried to guess the password a couple times but after the 3rd or 4th time it went to the screen with the box where you select the birthday. I know at one point you needed to know the birthday if you haven't logged in after a certain amount of time (but now the birthday is no longer required in that type of situation) but this is a different situation so I just wanted to clarify that.

I am just wondering if I guess the birthday, will it let me in or am I going to have a problem still? I don't want to waste time guessing if it's not going to work. Thanks all!

[Darkthrone]

No chance of getting it back.

[weaboo]

I doubt you can get it back, Did you sell it on here or something?

[stars]

What if I can remember the email address, can I submit a ticket without the birthday but with the email used to register or would that not be enough? I am just trying to figure out all options, thanks again all!

no, I didn't sell it on here. It's just an old account I had.

Edited by stars, 08 May 2011 - 12:01 PM.

[Kido]

If you guess the birthday you get to input your password again. If you don't guess your birthday I think you'll have to wait an hour before you can try again...either way you'll still have to input your password....

[Salamanda]

You actually have a good chance at getting it back if you know the email used to create it.
Sometimes they will now ask the state and country that you registered it in also.
Just submit a ticket with as much info as you know, and see what they say? Might as well try.

But if you don't care about how long it would take to possibly guess the birthdate, have at it.

Edited by Salamanda, 08 May 2011 - 11:48 AM.

[Tsvete]

If you remember the mail TNT will give you back the account Just submit a ticket and try to remember some of the items you had in the inventory. Good luck!

[stars]

If you remember the mail TNT will give you back the account Just submit a ticket and try to remember some of the items you had in the inventory. Good luck!

Thanks all!

I wouldn't remember the mail though. The acct is 9 years old.

[Kat]

I had an acct like this but I remembered the email and EVERYTHING associated with the account except for the damn birthday. I was young when I made it and put in a fake one..
They said no way when I asked for it back even after all the info I told them. (didn't mention fake bday though lol) =/ So yeah GL with that

[rhexis07]

I remember a few years back, I couldn't log in to my account because of the birthday thing. I created the account about 8 years ago, and didn't bother to input my real DoB. When they asked me for it, I was stunned, and was gutted I couldn't log in.

I mailed TNT, and explained that the whole account was mine. I don't think I mailed them using the e-mail I created, but I did try to include as much details as I could, such as the items in the shop (many per priced at 250k, so they weren't visible in the shop after they made it so we can only price a max of 99k.), and the password of the account. I told them that I signed up using a fake birthday, too.

I don't remember getting a reply though, but after about a year, I decided to log in again, and surprisingly they didn't ask for my birthday this time. I don't know why though.

Edited by rhexis07, 08 May 2011 - 03:42 PM.

[Oxytor]

I wish the birthday requirement had been taken away before they started mass-deleting really old untouched accounts. I lost a 10 year old account because I didn't have the b-day and the email associated had been long since deleted (Hotmail deletes accounts that are unused for too long). TNT refused to send the b-day to the email the account it was at the time registered with, they insisted that they had to send it to the ORIGINAL email it was registered with.


NOTE: OMG! Wow Remembered an old email that I knew the PW for and decided to see if I had any accounts registered to it. Apparently I have a 62 month old account that I didn't even remember making!

[Salamanda]

I wish the birthday requirement had been taken away before they started mass-deleting really old untouched accounts. I lost a 10 year old account because I didn't have the b-day and the email associated had been long since deleted (Hotmail deletes accounts that are unused for too long). TNT refused to send the b-day to the email the account it was at the time registered with, they insisted that they had to send it to the ORIGINAL email it was registered with.


NOTE: OMG! Wow Remembered an old email that I knew the PW for and decided to see if I had any accounts registered to it. Apparently I have a 62 month old account that I didn't even remember making!

You can reclaim the email.
This is how I got all my old accounts back.
Pretty sure it works with Hotmail, all I've used is Yahoo Mail though.

[Boggart]

You can reclaim the email.
This is how I got all my old accounts back.
Pretty sure it works with Hotmail, all I've used is Yahoo Mail though.

That's pretty much the basis of unregistered e-mails.

Actually no, that IS unregistered e-mails xD

[Oxytor]

You were right I managed to reclaim the email that was the original. Unfortunately, I can't find my old neopets account anywhere on the site so I fear they may have deleted it anyways. I asked if they'd resend the information, I guess I'll find out when TNT gets back to me if it's gone for good or what.
I must say though, I never realized you could do that. That's like a huge security scare for me, if I'd had anything important registered to that email and someone else had claimed it. . . I don't even want to imagine.

[Pavement]

I've sent in a ticket about a birthday before. I explained I used a fake one and because I had the original email, I was just given the date. I'm pretty sure the most important step is having the email attached to the account.

[Irony]

I sent a ticket to TNT trying to get back my old account after I stupidly gave my password to a close friend who in turn changed the password and all. I provided TNT with everything (even saying which pet I adopted from the pound, which ones I created and what colours they were all before they were labbed by me) and the original email I used to create with it. My original email has long ago been permanently deleted (since I haven't logged in in like, 8 years? :|) and all they said was: I'll send the password to your original email.

Still a pretty good ending, but it still means that I can't get my account back since my original email is long gone. .__.

[Osuna]

With a lot of the account request tickets the first reply you get back is an "automated one" and more often than not they do not even look at the query before doing a copy/paste from their manual.

Re-open the ticket .. explain AGAIN about lost emails, etc and sometimes that works.

I re-opend the same ticket 5 times and eventually got the PW supplied in the final ticket response from them ... so persistence can be the key.

[Oxytor]

I sent a ticket to TNT trying to get back my old account after I stupidly gave my password to a close friend who in turn changed the password and all. I provided TNT with everything (even saying which pet I adopted from the pound, which ones I created and what colours they were all before they were labbed by me) and the original email I used to create with it. My original email has long ago been permanently deleted (since I haven't logged in in like, 8 years? :|) and all they said was: I'll send the password to your original email.

Still a pretty good ending, but it still means that I can't get my account back since my original email is long gone. .__.

If it was a hotmail account or something and you remember what the email was called you can remake it and the info will be sent to that one Did that yesterday and discovered that I had 2 old accounts registered to an email that I thought was deleted.

[Tia]

Hi, when the purge was going on, I was trying to access my very old main account (which I self-froze in an attempt to quit) which has rather good pets on the account.
Sent a ticket to tnt requesting to get the account back stating everything I knew, which pets were created/found in pound, morph/paint/ffq this kind of stuff.
They replied telling me that they can't retrieve the password anymore cos they don't have the data anymore since it's so long ago due to new management, or something like that. Yeah. ):
And the account purged in the end.

But you didn't self freeze so there is still a possibility?

[Lychee]

With some really old, not touched in a loooong time accounts, it doesn't matter if you've got the right birthday. It'll claim it's wrong. This happened with my very first account, which I wanted back when I realised there was an UC on it. At first I thought I'd lied about my date of birth on it, but when I got in during that ticket glitch last year it had my real date of birth in the account.

[Salamanda]

If it was a hotmail account or something and you remember what the email was called you can remake it and the info will be sent to that one Did that yesterday and discovered that I had 2 old accounts registered to an email that I thought was deleted.

You're Welcome.

[Irony]

If it was a hotmail account or something and you remember what the email was called you can remake it and the info will be sent to that one Did that yesterday and discovered that I had 2 old accounts registered to an email that I thought was deleted.

I wish I was told that earlier. .__. . It was a hotmail account and I do remember what the email was. Did what you adviced and still... no mails. To be expected, I guess. Cause TNT sent the password like three months ago or something... (>_>). Thanks anyway :3