"We are committed to providing our customers with quality service and solutions. To satisfy this commitment to our valued customers, system maintenance is a necessary occurrence. A software upgrade will occur on Tuesday, May 10th, from 6:00 AM ET to 10:00 AM ET
It is our commitment to provide our customers with quality service and solutions. We realize how important support is to you and make every effort to avoid and minimize service interruptions such as this.
Your patience during this time is appreciated."
Maybe they'll start replying to all the CG tickets this time.
