4 replies to this topic

[Beluga21]

When I click my support on neopets it just kicks me to the main page. Is this happening to anyone else? I've recently submitted a ticket and wanted to track it. Like how long do they take to look at tickets?

[Strategist]

Try different browsers and clear your cookies/cache. That may help. It can take anywhere from a few hours (unlikely) to months (more likely) for them to reply.

[KaibaSama]

I've had that happen before when I was trying to get my frozen account back, or checking those tickets I had sent in for flash game bugs. Very frustrating that I couldn't see my ticket and the only way I'd know if something was happening with it was by email.

If clearing the cache/cookies and changing browsers doesn't work for you the system could possibly be broken again. It's been like this before, took a while before we were able to check on tickets again. (I can't remember exactly how long).

Edited by Satsuki, 13 November 2012 - 05:29 PM.

[tri]

This is happening on all browsers. It has been happening for months now. I can not get my ticket so I cannot get support and I am mad like you.

[Syntax]

It's a common problem. The support ticket tab will just loop back to the main support page. There's nothing you can do about it, unfortunately.