14 replies to this topic

[Raptos]

I got silenced a few days ago (72 hour silence), for well, I'll guess either using the word 'stupid' in a private message to a friend, or for , calling neopets pm/board system that automatically silences without checking why a person used a certain word, stupid, and thus challenging TNT. I'm not sure which.

 

Now, the issue. Once the 72 hour silence finished, something happened...when I tried to login, it immediately took me to this page. http://www.neopets.com/silenced.phtml with this message (Chrome).

 

This webpage has a redirect loop

The webpage at http://www.neopets.com/silenced.phtml has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Here are some suggestions:

• Reload this webpage later.
• Learn more about this problem.

Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.

When I refreshed the page, it changed to suspended....I'm not sure what to do now. Help?

 

[darkmadness]

Maybe try and open a ticket with them, see if the suspension was a mistake?

[Raptos]

Well I was thinking of opening a ticket, but it's a semi slow process, so I wanted to see if anybody here has ever had this issue. And plus the redirection keeps going from suspended to silence and back, which is causing the main issue. The suspension is definitely a mistake. Changing browsers doesn't help, nor does clearing the cookies. If my best option is opening a ticket then I will.

[darkmadness]

It's actually not a slow process any more. I opened a ticket because I took a long hiatus, forgot the birthday I used on the account. They responded the same day. Give it a shot, you might find out more than likely it is a mistake on their end.

[Raptos]

Ok, which should I send it in as? Account activation, Bug report, or warning and suspension? All 3 of them seem to be the issue in this case lol

[darkmadness]

I'd go with warning and suspension for accuracy, there's absolutely no way you would be suspended for using the word stupid when I have said much worse and only been lightly tapped on the rear with a 24 hour silence. It could possibly be a bug (as far as the redirects go it certainly sounds possible) and I am not sure whether that would get your ticket answered sooner or not so really it is up to you what you want to go with.

[Raptos]

Alright, thank you very much for the help, hopefully they deal with it quickly.

[darkmadness]

No worries mate, hope you get it sorted!

[Syntax]

Are you doing it behind a vpn? that might mess up something.

[Raptos]

Nope, im not hiding behind anything. Its just constantly redirecting itself between silence and suspension pages, causing an infinite loop, so eventually I receive the error stated above.

[Syntax]

In which case, make a new account with a similar username and use the email to your suspended account and send in a ticket. TNT can be pretty slow about it though.

[darkmadness]

Let us know what happens (:

[Raptos]

Well its being worked on other then that not much to say. I had this posted on daily neopets as well, and apparently the issue is happening to more people then just me. So hopefully all of these issues get fixed by tonight.

Just as a final note they fixed it. So thanks to all, and especially to you madness for the advice.

[anyab509]

The same thing happened to me!

[Romy]

The same thing happened to me!

 

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