104 replies to this topic

[ausername]

I saw where to look it up by pet - is there no way to look it up by user name any more?

I had my pets on lend when my account was frozen and I don't know much else about my account...

[KaibaSama]

I saw where to look it up by pet - is there no way to look it up by user name any more?

I had my pets on lend when my account was frozen and I don't know much else about my account...

neopets.com/userlookup.phtml?user=XXXXX

You could try that. 

[ausername]

I get a Ping dialogue that says the page has expired when I click help...

 

I dug through an old hard drive and I found screen shots from 2009...of my old main...

So, I looked up my pet - said the user of the account was frozen.

I looked up another pet on the account, said the same thing...

I know what color and species the other two pets were, including which NC items they were wearing...

On top of who some of my friends were...

And I checked the NC Mall Album, and it hasn't been purged.

 

I know the UN, what the passwords were, in sequence... and several specifics about items. 

The thing is... I think most of my neofriends from that account have since been frozen... so I can't remember them.

 

Is there a link to the ticket page? When I click the contact us link, it directs me to the help page, which isn't working. 

I got super excited about this.

[KaibaSama]

Try this. 

http://s2.parature.c...asp?deptID=5174

I'm getting a blank when I hit the "submit a ticket" after I select it after hitting "contact us" though. 

[Branlaur]

I get a Ping dialogue that says the page has expired when I click help...

 

I dug through an old hard drive and I found screen shots from 2009...of my old main...

So, I looked up my pet - said the user of the account was frozen.

I looked up another pet on the account, said the same thing...

I know what color and species the other two pets were, including which NC items they were wearing...

On top of who some of my friends were...

And I checked the NC Mall Album, and it hasn't been purged.

 

I know the UN, what the passwords were, in sequence... and several specifics about items. 

The thing is... I think most of my neofriends from that account have since been frozen... so I can't remember them.

 

Is there a link to the ticket page? When I click the contact us link, it directs me to the help page, which isn't working. 

I got super excited about this.

You definitely should be able to get that account back. Hopefully you can get it back!

[Rocket]

so with the new staff or whatever I thought I would try and submit a new ticket.. .it got closed as a duplicate I guess I sent in too many back in the day, even though it's been well over a year since my last one.

[ausername]

Where did you send your ticket in from?

I haven't sent one in over 5 years...

 

I can't get an ticket links to work.

[Rocket]

Where did you send your ticket in from?

I haven't sent one in over 5 years...

 

I can't get an ticket links to work.

 

have you tried a different browser?

click help at the bottom of the page and then submit a ticket. if it gives you the login error go back to neo and try again.

[ausername]

Firefox is working... THANK YOU!

 

But... it just randomly refreshed and lost all my information. 

Thank you for submitting your issue!

 

THANK YOU THANK YOU THANK YOU

 

I had information to fill in every field...
I asked for a reverse of a chain freeze.

We shall see.

[Branlaur]

Firefox is working... THANK YOU!

 

But... it just randomly refreshed and lost all my information. 

Thank you for submitting your issue!

 

THANK YOU THANK YOU THANK YOU

 

I had information to fill in every field...
I asked for a reverse of a chain freeze.

We shall see.

Now we wait for the moment of truth. Good luck getting your account unfrozen!

[ausername]

Ermagurd.

A solution for your issue has been suggested.

 

Hi,

I can only unfreeze one account per multiple account abuse situation. If you wish, you can pick one of the accounts listed above and I'll see what I can do. Just make sure all of the required information is provided.

 

AHHHHHHHHHH.

AHHHHHHHHHHHHHHHHHHHHH.

 

I am insanely excited. I feel like a 12 year old again!

[KaibaSama]

JumpStart seems to care about it's users more than Viacom ever did. It's like Account Christmas!

[ausername]

I am shrieking on the inside right now.

I looked up my link and it has gone from FROZEN to disabled...

This is EXCITING!

Edited by ShelleyDurden, 23 February 2015 - 04:36 PM.

[KaibaSama]

I wonder if I could get them to unfreeze one of my other accounts that got frozen for cheating on Kass Basher. It was pretty obvious too. I don't remember much about the account though, but there wasn't much on it. Hmmmm....

[ausername]

They seem to be being reasonable. 
I knew they wouldn't unlock all three accounts, but it was a bargaining chip. Hahaha.

I am hoping Jumpstart is using this as a ploy to keep us - tying to fix the site.

 

Some suggested they were going to let it die - people wouldn't be working so diligently behind the scenes if they were planning to just let it die, you know?

 

I am hoping they are secretly working on a grand reveal - thats why they have been so quiet... I can hope!

[KaibaSama]

I think we're so used to Viacom's way of doing things, we're just expecting that from JumpStart. Since they seem to be much more reasonable with returning accounts, and dealing with tickets, maybe that'll transfer into the rest of the site. It takes a lot of work to fix up a site this big when tons of stuff are messed up, and I'm sure they're trying their best.  

[Swar]

I want to try with an account I lost ages ago... But I don't remember a single thing about it

[Helix]

Wow congrats!

Now I'm kind of want to try to get my first account unfrozen, though it's probably not going to happen because I got frozen for score sending >_>

[Swar]

I've tried 3 different browsers, and I still can't access the help page. Only when I'm logged out.

[KaibaSama]

I've tried 3 different browsers, and I still can't access the help page. Only when I'm logged out.

Do you have 3rd party cookies enabled? 

 

Chrome: https://support.goog...wer/95647?hl=en

Firefox: https://support.mozi...ite-preferences

Safari: http://clubrunner.he...kies-for-safari

[Swar]

Do you have 3rd party cookies enabled? 

 

Chrome: https://support.goog...wer/95647?hl=en

Firefox: https://support.mozi...ite-preferences

Safari: http://clubrunner.he...kies-for-safari

 

It works now, thank you so much!

[s2_yan]

Wait just curious are u able to unfreeze a purged account (accounts that have been deleted in 2009)?

[KaibaSama]

Wait just curious are u able to unfreeze a purged account (accounts that have been deleted in 2009)?

I don't think so. When an account is purged, all data on that account is deleted. You can't really unfreeze something that isn't there anymore. 

[Swar]

Wait just curious are u able to unfreeze a purged account (accounts that have been deleted in 2009)?

No, you can't. My main's UN is the same of an old account of mine that was purged. I couldnt retrieve it, so I had to create another one with that name.

[nox]

Ermagurd.

A solution for your issue has been suggested.

 

Hi,

I can only unfreeze one account per multiple account abuse situation. If you wish, you can pick one of the accounts listed above and I'll see what I can do. Just make sure all of the required information is provided.

 

AHHHHHHHHHH.

AHHHHHHHHHHHHHHHHHHHHH.

 

I am insanely excited. I feel like a 12 year old again!

Congrats!!