104 replies to this topic

[nox]

After some activity here at Codex, I submitted a frozen a ticket after reading a thread regarding a change in Neopets ownership.  To my surprise, today I found myself unfrozen!  I received a response within one day of submitting the ticket and after some back and forth they decided on unfreezing my account.  Coming up on 10 years since it's been frozen.

 

Great nostalgia!  If you're reading this and you have an old frozen account that hasn't been purged, go for it!! Submit a ticket.  To verify your account is still in the database you can check /~pet pages and user/pet lookup pages.  Good luck, any questions with sensitive information feel free to email me

[CaptainDantes]

Wow! Congrats!

[Marionette]

Awesome! I'm going to give it a try! Congratulations!

[KaibaSama]

Wow, 10 years!! That's wonderful! Congrats! I can't imagine waiting that long.

[Emily]

Wowza. I'm surprised they still had your account and didn't purge it LOL. Congrats! 

[Checklist]

That's very fortunate, it's always nice to get something back that you thought would be impossible.

[nox]

Wow, 10 years!! That's wonderful! Congrats! I can't imagine waiting that long.

Thanks.

Hahahaha it's probably been so long that they don't even remember why they froze you

You'd think so, but they did.  The message displayed when logging in was the same as it was when the account was initially frozen.  
 
 

Wowza. I'm surprised they still had your account and didn't purge it LOL. Congrats!

I heard about them doing that.  Or at least using it as an excuse to not unfreeze accounts. Funny thing is I tried getting this account back in 2009 and Neopets told me it had been removed from their system   Thanks!
 
 

That's very fortunate, it's always nice to get something back that you thought would be impossible.

You described it perfectly, it's a beautiful feeling.
 

Awesome! I'm going to give it a try! Congratulations!

Thanks. Good luck, PM me if you have any questions.

[Fikri]

dayyum you must have some uc pets in there... congrats!

[Branlaur]

Wow, I'm going to see if I can unfreeze my account from 4-5 years ago.

[Spike]

How long it took before they got back to your ticket/email?

[KaibaSama]

How long it took before they got back to your ticket/email?

 

 

  I received a response within one day of submitting the ticket and after some back and forth they decided on unfreezing my account

[w0nderwall]

What did you say in your ticket? Did they mention the reason you were frozen, did you have to contest anything?

[Adam]

How does one even submit a ticket on Neo? I'm intrigued now, and would like to try my luck at reclaiming a few billion NPs.

[KaibaSama]

How does one even submit a ticket on Neo? I'm intrigued now, and would like to try my luck at reclaiming a few billion NPs.

Click "contact us" at the bottom of the page, and then click "submit a ticket". You'll need to have 3rd party cookies enabled to get to the "submit a ticket" page. 

[Rocket]

so what was the reason you were initally frozen for?

[Spike]

I tried all morning to load the help page but it doesn't load properly. I always get "Help seems to be unavailable right now. Please check back later.".

 

A few time, I was able to see Submit a ticket but got an error when I clicked on it. I sent an email to them and hopefuly it will work!

[Rocket]

I tried all morning to load the help page but it doesn't load properly. I always get "Help seems to be unavailable right now. Please check back later.".

 

A few time, I was able to see Submit a ticket but got an error when I clicked on it. I sent an email to them and hopefuly it will work!

keep trying, i logged out and cleared my cache and tried again and was able to submit a ticket.

[Spike]

Am I missing something? I do not see any submit button.

 

[Rocket]

Am I missing something? I do not see any submit button.

 

 

that's odd... it should be at the very bottom of the screen, there will be another box asking how you want to receive notifications.

 

 

edit: you have to fill in the required fields before the submit box will come up.. i just tested it @Spike

[KaibaSama]

I just checked, I don't have a submit button either. I thought it might be because there was nothing typed in, but I typed stuff in and that didn't work. 

 

Maybe try just hitting enter after you're done? Just make sure your cursor isn't in a text box first.

[Rocket]

I just checked, I don't have a submit button either. I thought it might be because there was nothing typed in, but I typed stuff in and that didn't work. 

 

Maybe try just hitting enter after you're done? Just make sure your cursor isn't in a text box first.

 

did you put words in all the "required" boxes, the ones with asterixes by them? because that worked for me.

[KaibaSama]

did you put words in all the "required" boxes, the ones with asterixes by them? because that worked for me.

That did it. I'm not submitting anything though, I just wanted to check if it was actually broken.

 

Alright, so everything has to be filled before you can submit a ticket. Problem Solved.

[Rocket]

That did it. I'm not submitting anything though, I just wanted to check if it was actually broken.

 

Alright, so everything has to be filled before you can submit a ticket. Problem Solved.

 

that's what I did too, just testing it, never noticed before.

 

Guess it's in place so people dont submit blank tickets.

[Branlaur]

Do you think I can get my account back if I don't remember the birthdate? I put what I thought it was, but could be wrong.

[SashaVon]

Congrats! Unfortunately my very, very first account has long since been purged, but that's pretty awesome news to read regardless!  

Edited by SashaVon, 22 February 2015 - 10:45 AM.