33 replies to this topic

[MysticIceDragon]

I don't know how long you guys have been playing Neopets here or whatever, but I know some of you have had to have had the same problem I have.

 

I have accounts that are super old and I want them back but holy hell I can't get the birthday right for the life of me. I've got the passwords reset, but I guess I just used stupid birthdays for these two specifically.

 

Nothing is on them but I just kinda want those Neopets back and it also means more space for better Neopets and what-have-you.

[Cervios]

I sent a ticket in two weeks ago about the same issue, ticket still is sitting as "open" no ones even seen it

[Camburger]

dont listen to me

Edited by camburger, 09 May 2015 - 09:01 PM.

[Swar]

You should try messaging them on facebook. It makes things much faster.

[Camburger]

You should try messaging them on facebook. It makes things much faster.

Who are you supposed to message on Facebook because i havent gotten a response?

[Killuna]

You could always have someone crack the birthday if it's ever lost.

[Swar]

Who are you supposed to message on Facebook because i havent gotten a response?

https://www.facebook.com/Neopets

[Camburger]

https://www.facebook.com/Neopets

Thanks

[Swar]

Thanks

Why the sad face?

I recommend messaging them at around 4pm NST, that's when they answered me all the times I asked them.

[Camburger]

Neocodex does not condone illegitimate activities such as cracking birthdays and pins, please do not encourage such activities.

sorry

Edited by Camburger, 25 June 2015 - 12:48 PM.

[Camburger]

Why the sad face?

I recommend messaging them at around 4pm NST, that's when they answered me all the times I asked them.

i havent gotten responses is all. Thanks for the info though!

[Swar]

i havent gotten responses is all. Thanks for the info though!

 

It's probably the time you sent them, before I got my first response, I had messaged them twice in different moments and both were unsuccesful.

 

 

Neocodex does not condone illegitimate activities such as cracking birthdays and pins, please do not encourage such activities. 

 

What he said.

[Strategist]

i mean i guess lol

I happen to know you have used such a feature, nothing to LOL about

[MysticIceDragon]

Oh wow I never thought about their Facebook! Thanks

[ninjaweeb]

Augh, I've had a ticket open for about a month with this exact same issue! Debating if I should FB message them or not..

[iKate]

Augh, I've had a ticket open for about a month with this exact same issue! Debating if I should FB message them or not..

Yes, do it nothing to lose

[Eggie]

I have a shit long list of now nicely-aged shells where I was stupid enough to not record the birthday and now I'm locked out. I feel your struggle.

 

I'd take Swarley's advice to message them on FB. Give them the ticket number(s) and be polite and (hopefully) you'll get a speedier response. They may ask for proof of ownership, so any info about the accounts that you have that only you would know is vital.

 

It still took them weeks to respond to me, so be patient.

[Arnau]

Alternatively, you could neofriend said account which would give tell you how old in years it is. From there, wait until it's birthday. Unfortunately, this is time consuming.

[iKate]

Alternatively, you could neofriend said account which would give tell you how old in years it is. From there, wait until it's birthday. Unfortunately, this is time consuming.

The nf request must be accepted before you can see the birthdate (so if you can't log in in your account you can't accept it)

Edited by iKate, 16 May 2015 - 11:39 AM.

[bigdix]

Nope. I used my own day and month with another year so there was just a bit of guessing.

[Savasana]

Agree with those above who say to message on Facebook, I had a response in under a day.

[kapleer]

If you submit a ticket you can probably get the situation figured out, as long as you have enough information relevant to the account

[Futawii]

I feel horrible.Once I lost my Disco Acara because I couldn't remember that account birthdate.

 

I tried sending a ticket,but they just kept stalling me,so I gave up.

[laurennnn]

Happened to me on one of my oldest accounts, I thought I remembered just using a different year but I made it like 10 years ago so I have no idea. I have a feeling it's a lost cause...

[dashie]

lost several bday for old shells...can't seem to remember of them, idk how people can offer "bday crack" how the fuck do they do????