22 replies to this topic

[kadoatie]

A week ago, I was frozen for "potentially suspicious activity ^_______^" and immediately submitted a ticket. I had heard byway that the French and Spanish support team are much more efficient and quicker, so I used an online translator and submitted forms to them as well. I am really surprised that the latter unfroze my account considering I am biased when it comes to TNT being a hard ass, but hooray. This is really a pleasant surprise after having endured 6+ hours of lectures today.

If anyone needs to be unfrozen, try the non-English support teams.

[Jake2]

If you got frozen for suspicious activity it was probably from a CGer. They can't keep you frozen because they're shit. But grats.

[Noitidart]

Wow thanks very much for that Spanish tip man!! That's a real good idea!

[kadoatie]

If you got frozen for suspicious activity it was probably from a CGer. They can't keep you frozen because they're shit. But grats.

I realize that being frozen for "potentially suspicious activity" has about a 70% rate of being unfrozen, but I've heard many stories about TNT either ignoring members or providing other excuses not to unfreeze them.

[Invisuality]

thanks for the spanish tip! def didnt know that. lucky you got unfrozen =] ive never actually known of anyone getting unfrozen. super jealouss haha

[Tsunade]

German support returned my frozen for my protection account in 2 days.

[InsertRandomNameHere]

They returned my account but they didn't give the fricking password

[Elle]

nice nice, ill remeber that next time.
foreign support teams = win.
congrats on getting your account back

[Jake2]

They returned my account but they didn't give the fricking password ../../public/style_emoticons/default/sad.gif

Contact them, they'll reset it and send you the new one.

[Code]

lucky, congrats

Hm, maybe I should try the chinese one.. would it take forever?! o-o

[SmokingKush]

I had no idea about this. I'm definitely going to use the french support team if/when I get frozen. Using an online translator doesn't seem like a good idea if you don't speak the language though. I'm surprised they even understood what the hell you were saying.

[Trichomes]

That's actually pretty funny, and I'll keep this in mind. Go figure!

[onlyme]

wow, sounds pretty interesting! never thought about contacting another support team, great idea! and grtz you got your acc back

[InsertRandomNameHere]

Contact them, they'll reset it and send you the new one.

Did but the person, I think Charlotte was quite rude and said that I didn't include previous mails but I replied together with the mails
I might try again soon

[Jake2]

lol... Charlotte... she's the biggest bitch of them all

[Lineage]

lol... Charlotte... she's the biggest bitch of them all

Not at all. She's returned my account about three times now.
All I did was just forward her the extensively detailed mails from previous times I was hacked.

Ended up having to move a lot of my pets to a side so that my account looked less desirable

[Abigail]

thanks for that tip! congrats on getting unfrozen!

[luvsmyncis]

lol... Charlotte... she's the biggest bitch of them all

She's just doing her job, and enjoying it a little too much.

[masterlorddd]

Does anyone know how long it should take for the English support team to reply? I am still waiting and it has been over 2 weeks now. Don't really want to try this yet.

[InsertRandomNameHere]

She's just doing her job, and enjoying it a little too much.

She's rude I tell ya! Bad Customer Service

[EzioAuditore]

I have only used the English forms when submitting tickets, but I guess since I can speak a little German, I should use the German form next time.

[Mr. Hobo]

Did you include that you used a translator when you submitted your ticket?

[wtfints]

Wow. This is something new to me.

Didn't know neopets have different support team for different languagues.

All the while thought there is only one.