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I've never had this happen, but I might have a solution for you.
Because you did nothing wrong (I'm assuming you're telling the truth) you can contact the BBB, better business bureau, and make your case.
You have a good chance at getting your account back because you paid for premium (I'll also assume you didn't do the week free trial and you actually paid, if you didn't pay you have a less chance of getting your account back.)
I believe the BBB rated neopets as a F on their scale and people that go to them have a chance to get their account back.
If you do go this route, make sure you have a good amount of information available about your account, like neofriends, what date you created the account, items you had etc. Most importantly you need to make yourself a GOOD case and emphasize how unfair this freezing is.
TNT is retarded for freezing anyway. In my old account that wasnt even premium, i was frozen because the score on a game was well over the highest score. I never used a program or anything, that takes the fun from the games, but they froze me and kept me froze because of it. i was rotted
