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What works and what is paused ยท Email is limited to account activation and password resets.

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Neru

Member Since 01 Sep 2013
Offline Mar 04 2022 10:58 PM

Topics I've Started

Neopets Contact Us - Not working when logged in

01 September 2013 - 08:48 AM

I need to submit a report ticket 

 

Reason for needing ticket:

I was trying to create a new side account and sat on the page thinking of a username. I finally thought of one, checked to see if it was available, it was and I filled in everything in step 1 only to find it did a "cookie check" when I tried to go to the next step, gave me the same step 1 page, and locked the new account name. I was annoyed but thought I'd try another name. I got all the way to the enter email step when I received the infamous error try again error, locking that username as well. 2 perfectly good usernames now locked. This is why I'm trying to send a report ticket now.

 

Being logged out now, I clicked on contact us, then submit a ticket only to be redirected to the login and sign up page.

So I figured I needed to be signed in in order to submit a ticket. I logged in, click on contact us, waiting a much longer time for the page to load only to be greeted with:

 

70c307faf5cca878c5cb6d8fd263b8ec.png

 

I figured maybe it was just the account, so I tried 2 of my other side accounts only to see the same thing. Tried a different browser, same thing. Tried clearing cookies, same thing. 

The page works perfectly fine when I'm not logged in, but only does not work when I DO log in.

All I want is those usernames unlocked since there was no reason for the sign up not to work.

Does anyone know what I should do or if they have a fix even for the accounts?