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Can't Log In

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#1 Amadeus

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Posted 05 December 2014 - 05:57 PM

My account is no longer able to log in to ValorSuite nor the Program Manager, every time I try to log in it shows the message Log In Failed. In the past I've been unable to log in but every time that happened it was because my account was asking for my birth date in order to confirm my identity to let me log in but now it's not the case, I was able to log in succesfully without the need to confirm my date on regular browser yet I still couldn't log in in either program.



#2 talbs

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Posted 05 December 2014 - 06:16 PM

Are you using a proxy?



#3 Amadeus

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Posted 05 December 2014 - 06:29 PM

No, I was using Hola to access Pandora but that never caused any trouble before and even when I disabled it I still couldn't log in



#4 masxed

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Posted 05 December 2014 - 06:41 PM

Can you log in with your browser? There is recently a glitch that makes it so when someone is iced they cant log in and that's all they can see.



#5 KyloRen

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Posted 05 December 2014 - 06:46 PM

Can you log in with your browser? There is recently a glitch that makes it so when someone is iced they cant log in and that's all they can see.

 

 I was able to log in succesfully without the need to confirm my date on regular browser yet I still couldn't log in in either program.

 

Anyways, are you sure you've typed everything in correctly? You most likely have, it's just good to double check it. 
Perhaps try re-downloading the programs to see if that fixes it. 



#6 Amadeus

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Posted 05 December 2014 - 07:05 PM

... And now I can. I didn't have to do anything else but wait for an hour it seems (I was about to double check the log in information actually when it didn't pop up the window asking me to log in), still it's strange that it didn't let me log in in either program last time I tried (as I tried several times in each). Thanks for the help though idk if there's a thing I can do to prevent this in the future.


Edited by Amadeus, 05 December 2014 - 07:06 PM.


#7 MC10

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Posted 05 December 2014 - 07:34 PM

Maybe there was something wrong with logging in. I wasn't using any programs or anything and got logged out by itself. Sometimes I have to enter my information twice until it lets me log in in browser.





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