Nestle has fucked up big time, and I mean BIG TIME.
A student is demanding a lifetime supply of KitKats after she bought an 8 pack that didn't have any wafer inside. It was only chocolate.
She wrote this letter to Nestle:
The truth of the matter is; manufacturers owe a duty of care to consumers.‘The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.‘As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.‘The loss I have suffered is of monetary and emotional significance.‘I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.‘Clearly, if I wanted to purchase a confectionery item that is purely chocolate, I would have purchased a bar of Galaxy.‘I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.’
Damn you, Nestle. You've emotionally scarred her.
Do you think they should give her a lifetime supply? Do you really think the company needs her? She has threatened to take legal action if they don't comply with her request. What do you think?