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Steam's Refund Policy is Pissing Me Off.

Posted by Clutch, 18 June 2015 · 868 views

If you haven't heard on the forum yet, we are in the middle of one of the single most important events known to man: the Steam Summer Sale. Every year, countless men and women rejoice as Valve offers out their greedy palms for the money they know you will spend on games you probably don't need, just because they are 75% off.

A lot of people accuse Valve of being greedy, as I just did above. They, I'm afraid, may be correct. I recently bought Skyrim for $26.99, including all the DLC. It said it was on sale because of the "Steam Summer Sale", and I thought: "sweet, I loved it for the PS3". So I forked over the cash for that and NBA 2K15, and spent about $40.00 total.

Five days later, of course, they drop the price for Skyrim down to $13.99, including the DLC. You can imagine how pissed I was that I could have gotten it a lot cheaper if those bastards at the Valve HQ had been a little less greedy. So I sent a request to Steam, wanting a refund for my game. I was okay with getting a refund, as I was going to purchase the game immediately afterward anyway.

But, Steam sent me an email saying I had logged over two hours of gameplay, and so they couldn't refund it. Are you serious, Valve? It takes a person two hours to decide whether they like a game or not, so how the @*&! are you going to sit there and say "we can't refund it"? I spent ten goddamn hours on it, and you're telling me that's way over the limit? Assholes.

Needless to say, I won't be buying games from Steam anytime soon.



This is one of the reasons I never buy games on Steam anymore, except for the games in series I like.  They are the worst when it comes to refunds and recovering accounts.

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Sorry, but what you were doing wasn't right. And 2 hours is plenty of time to decide, what they're doing isn't necessary, but they decided to do it to help the players. Of course it's being abused, so I understand what they did.
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People know not to buy things right before the steam sale starts.

 

I was gonna by skyrim (at the same price you did) but decided to wait until today. Sorry mate. You win some you lose some.

 

(Also, they shouldn't have to offer a refund at all. It's a digital medium. Nintendo/Sony/Microsoft don't offer anything that remotely resembles Steam's refund policy.)

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The reason they've done that is, because you can farm all the steam cards in 2 hours. If you farm all the cards, then resell the game, you're cheating the system. I can understand why they did this, It's pretty shitty, but you know people are going to abuse the fuck out of that if they don't do something to regulate it. I just wish it was a little better. I have some games I hate and I want a refund on, and I can't get because I have a little over 2 hours logged in :/ 

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