600 replies to this topic

[Dylann]

My new main and six of my 32 month shells were banned this morning.

[jinq]

my side got banned for inappropriate names this morning, out of nowhere.

[plaidvampire]

Frozen for sharing my account. Which I don't.

[opticon217]

Hoping this never happens to me. So far I only have one account on neopets and I only AB for about 2-3 hrs in a day.

[Concido]

Chain frozen for SS on a side account.
Mostly illegitimate times for scores.

Edited by Concido, 01 January 2013 - 02:58 AM.

[chillnsax]

Frozen for ABing, 1400 MS times, happened when I switched to Magic. Stay out of Magic .

[DLawless]

Got banned for suspicious activity, sent a ticket and was unfrozen 10 minutes later.

[Awkward]

Got banned for suspicious activity, sent a ticket and was unfrozen 10 minutes later.

wow that was fast O_o guess you're lucky

[Cript]

Got banned for suspicious activity, sent a ticket and was unfrozen 10 minutes later.

Very interesting. Did they elaborate on why they froze you?

[DLawless]

Nope but I'm Premium which could've helped the quick reply.

[Cript]

Nope but I'm Premium which could've helped the quick reply.

So you supplied the info proving it was your account and boom, they just unfroze you? No mention of what the suspicious activity was?

[tiltedflowers]

Does permanently silenced count? Does anyone know what to do about them?

My main got perma-silenced (no suspensions or warnings, account is 6 yrs old and very active) for saying that my username was --- on tombola. (Aka Tumblr).......

[Grails]

Premium users are given a HUGE, unspoken priority in support. If you add that you're premium to a ticket title, it will get a response within minutes or hours vs. days, weeks, months.

 

TNT are just huge incompetent pieces of shit overall, it's not surprising they pay attention to buyers first.

[Strategist]

Premium users are given a HUGE, unspoken priority in support. If you add that you're premium to a ticket title, it will get a response within minutes or hours vs. days, weeks, months.
 
TNT are just huge incompetent pieces of shit overall, it's not surprising they pay attention to buyers first.

 

 

Bullshit.

[Grails]

Just speaking from my guildmates' experiences with tickets, all the premium users get faster replies even if it's about KQ or something trivial.

[Strategist]

Well seeing as I was a long time premium member (over 4 years of premium) and having no ticket answered no matter what I put in the title, I beg to differ. I have sent in numerous tickets, all of which are yet to be answered regarding my unfairly frozen main. I have spent over 3K on NC too but obviously they don't give a shit about that either....

[Grails]

Oh, that's most unfortunate. I really want to say you're an exception but I can't source anything I say, it may just be a select group of people getting lucky with their premium.  also, 3k? Holy crap.  I'd definitely leave and never come back if they ignored my tickets like that.

[Strategist]

Oh, that's most unfortunate. I really want to say you're an exception but I can't source anything I say, it may just be a select group of people getting lucky with their premium.  also, 3k? Holy crap.  I'd definitely leave and never come back if they ignored my tickets like that.

 

 

Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.

[Blippety]

Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.

That's fucking balls. I get a response within three days every single fucking time. Almost 12 month premium and SUBSTANTIALLY less NC spending than yours... They've even responded to rude tickets. There's a bunch of us that cause heaps of trouble for tnt but get what seems to be priority treatment. I'm completely legit, I don't know if that has anything to do with it.

But regardless, that's the most fucked up thing I've ever heard... especially considering they're money hungry and you're CLEARLY a highly profitable customer. 

[Romy]

Trust me, I've contemplated it, I just figure that I won't spend money on the site ever again. I will just use this site and its wonderful programs to make money from them XD It's annoying when you hear of so many other premium members getting the service that I should be receiving, then to not get the same treatment, makes me so mad.

 

 

Did you go to the BBB?
I mean...that much money?

[Strategist]

@ Frankrin: IKR!?!!??!?

@ Ivy: Not yet, this will be my next venture. I shall send in one more ticket AGAIN and if they fail to respond within 2 weeks, it's off to the BBB for me.

[HolyEndings]

So i sent a ticket. twice to be exact. and they came up with the same generic response both times.

 

Hi !

Ticket has been closed.

 

Thanks for writing!

Your account is frozen because it has been inactive for four years or
longer and is scheduled to be purged from our database. This purge is
currently on-going. When the username has been deleted, you will be able
to re-create the account... but any trophies,
avatars, items, or pets you may have had will be gone.

I'm afraid we cannot unfreeze this account because it is already in
the purge queue and will be deleted even if you access it again in the
meantime.

As stated in the Terms of Use, any account that has been inactive for
18 months or longer is eligible for removal from our database. We
apologize for any inconvenience, but we hope you create a new account to
see what has changed on Neopets since you last
logged in!

Fred K., The Neopets Team

 

tell me not. they don't even bother with personal responses.

[cmacx]

After reading most on this website, i am coming to terms with my account never being returned

[cancerian]

TNT are the worst

[eliass123]

This reminds me on that one time when I was at a friends home. My friend also had a neopets account. Mine got frozen. >.<

I hope this won't ever happen to my actually main account.

Edited by eliass123, 15 February 2013 - 04:32 PM.