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Tonight we dine in Hell

Posted by DasBear, 09 May 2014 · 775 views

For some sick and twisted reason, my friends LOVE to take me to restaurants. I know, sounds awesome right? That experience isn't always as fun when you're culinary trained. I know when meat is bad or just about to go bad, no amount of breading/deep-frying and seasoning can cover up that texture. Yet, most people are painfully oblivious to that fact (which is kinda a good thing, cause a lot of times the meat served is often kept too long, most common seen in Chinese food places). I know when someone is using powdered garlic and onion instead of the real thing etc. I can literately break down a dishes ingredients and its freshness within two mouth fulls. The killer for me is FROZEN food, being sold as "fresh"....ARRRRGG!!! So, this is why I typically dread going out to eat. I hate to complain, but if something is bullshit - I'm gonna call it out as bullshit, especially if you're paying good money for it.

I went to an "real Italian restaurant" with some friends. Apparently it was all the craze and they wanted me to give it a try with them as first time customers. I looked around the place, glanced to the tables and Italian spice blend in a jar along with salt & rice shakers, my spider senses started to tingle. I looked over the menu, it was a bit long and I picked something basic. Fresh pasta takes 1-3 minutes to cook, box pasta take 8-15 minutes. A dish shouldn't take more than 15 minutes tops, tack on a few extra minutes if the restaurant is busy and if you're with several friends. Everything in the restaurant is prepped already to make service faster and smoother. So the tomato base would have been made fresh that day (everyday), everything is weighed into portion sizes like fresh pasta, meats, seafood and set that side for cooking/assembly later.

I looked around me and eyeing the plates going by. Yep its definitely box pasta. Mentally I'm pulling my hair out as I wait 45 min for a pasta dish (that shouldn't take that long to make) and took the first bite. Nope. The pasta had been cooked in large batches, set aside and re-submerged in hot water for 1-2 min to heat it back up. Kinda crazy I could tell all of this just by tasting it and they had the nerve to charge $17 for a classic tomato spaghetti. I looked to my friends, who had dishes ranging from $22-$28 dollars and I gave them the honest goods. I said, "Hey, if you like it, no issue. I'm not going to have someone pass this off as fresh pasta. I can happily wait until your done to voice my opinions on my meal." But, they urged me to call the waitress over and say something about all our food.

I called over the waitress and I quietly explained we'd hope for a more pleasurable experience, but the pasta was not fresh, the chicken was rubbery/previously frozen, the shrimps tasted frozen and dried herbs was giving the pasta a bitter taste, as they'd gone stale. You should have seen the girls face, she was speechless. Then she collected the plates without a word or apology and scrambled back into the kitchen. It took her 10 minutes to come back out with the manager who wanted to me re-explain the situation. He said, there was no way this was the issue that everything was "fresh". I politely replied, "Life if funny sometimes. It just so happens that I'm a classically trained Chef, I specialized in Italian and French cuisine. Boxed pasta is made from semolina flour and water, mixed into a paste and pushed through molds before being dried for several days until all moisturize is gone. Because its so dense, you use it for soups and casseroles since its firm structure can hold up in other ingredients. Fresh pasta is lighter, made with high-gluten flour and eggs. This you eat with delicate/simple sauces. What you served me was absolutely not fresh pasta". The floor manager looked at me for a second, red faced with embarrassment and told me he never claimed the pasta was fresh. I started to laugh at his back tracking. "You just said everything was fresh and don't get me started on the previously frozen meat and seafood. You attempted to lie to your customers, instead of being honest. We're done here, we have zero interest in ordering anything else from you at this time."

His tried to threatened us, saying if we left without paying for the meal we barely touched and sent back. He'd call the cops. I told him, please do so. I'll wait and can explain the situation of false advertisement and lying to customers. You try to pass yourselves off as a fine-dining restaurant making fresh and traditional Italian dishes. Zero of that is true. We did not enjoy our meals, we're not paying half, we're not paying anything. He thought about it and said whatever and left. I remained calm the entire time and spoke in my usual gentle voice so I would not interrupt other patrons. We got up and left. Later we went to this little Mexican food place, nothing fancy about it and enjoyed some delicious fish tacos. I really love little hole-in-the-wall places, they usually have the best food.

I sometimes think my friends do this on purpose, cause it brings them amusement. I actually rarely mention my culinary background myself, I feel like such a damn hipster if I do. But, my friends typically pipe in with a, "Dude, she's a Chef. She knows what she's talking about."

One time I over heard the Chef tell the server if I can do better, let me try. So naturally, I did just that. It was pretty fun. I also had one Chef tell me that female Chef's are not better than male Chef's, that is why they're more male Chef's out there. I responded, "Because female Chefs apply to the quality over quantity rule."
#shotsfired
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I assume most restaurants use frozen foods but I don't think they claim it's all fresh. Usually, hand-made pasta is advertised as a specialty and when it's not said explicitly, it is box pasta. (Disclaimer: restaurants around here.. I'm not surprised if some establishments try to lie though)

 

I can understand that you're particularly sensitive to food quality. Not sure if I wish I could tell the difference xD

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I assume most restaurants use frozen foods but I don't think they claim it's all fresh. Usually, hand-made pasta is advertised as a specialty and when it's not said explicitly, it is box pasta. (Disclaimer: restaurants around here.. I'm not surprised if some establishments try to lie though)

 

I can understand that you're particularly sensitive to food quality. Not sure if I wish I could tell the difference xD

=< Noooo, most restaurants don't use frozen food. Only crappy ones trying to cut corners and cheat the customer. Chain restaurants mainly if not exclusively deal with frozen goods. Typically ready made and reheated for serving. Non-chain restaurants should have no excuse for using frozen goods, ever. Simply because its a quality control issue, frozen food could have been thawed at some point and re-frozen which can cause food poisoning and it also destroys the texture of the meat and whatever juices/blood the meat has been frozen in will absorb into the product and give it an unpleasant taste. That is why frozen food is a no-no in restaurants, any classically trained Chef will stay away from it, but sometimes even if the Chef doesn't want to use it, the owner ultimately has the say and can trump the Chef's wishes, this does happen. 

Now, some people say the freezing stuff is okay, because it cuts down on waste (this is a big no-no).This is why you do proper inventory according to your customer base. When a restaurant has poor inventory control, over stocking happens and they over buy and freeze stuff so they don't lose money. You're suppose to dump out any food left over at the end of the day, not keep it. That is key for food safety. 

 

If a restaurant poses as high-end, then that is what its suppose to be. You're paying for fresh, quality ingredients. If they claim that everything is fresh, that is what the customer expects. Especially if you say you're specializing in a particular food and that food only. Now, the rules are a little different if your going to a restaurant that tries to do a global theme, a little Italian,  a little Indian, a little Tex-Mex etc. They usually specialize in one thing and that is usually the freshest thing they have available, the rest is typically pre-made with some assembly need. Kinda like if you go to a pizzeria, you expect fresh dough and not something that is frozen. But, it makes the situation worse when business try to lie about it.

Yeah, its kinda of a curse sometimes, lol. I'm no diva, I don't expect everything to be 4 start quality, I'm not about that. I really love the simple stuff done right. Never let a restaurant short change you! Get your monies worth. 

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LOL what an interesting read. I could never tell the difference between frozen or fresh, but I can imagine how amusing it would be to demean the false advertisers. Good on ya ;)

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Super glad you enjoyed it. :D 
 

LOL what an interesting read. I could never tell the difference between frozen or fresh, but I can imagine how amusing it would be to demean the false advertisers. Good on ya ;)

Some Tips:
Shrimp, salmon and other frozen fish will tend to taste more 'fishy' than usual. Now, with shrimp its not as bad and you can often get away with it, IF the shrimp are  Large or Jumbo size and you let them defrost in the sink and rinse them in salty water. Shrimp has a very high water content compared to fish, so you can cook it without having it become tough. Frozen fish you cannot save, it will be tough no matter what you do.

Now, frozen chicken will also have an odd texture to it as well, since most frozen chicken is usually injected with water. Try looking at the packaging (it will usually say its been injected) and you'll see that Tyson chicken does this a lot and you can even see the holes in the chicken. Why is this bad? An excess of water will cause the texture to take on an almost jelly like consistency when cooked. Now combine it being frozen on top of that...its just a bad combination all around. 

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